AVP Operations

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If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP - MIDDLE OFFICE HONG KONG - MNL.

Principal responsibilities

• Manage costs in line with AOP
• Improve operational efficiency on year to year basis to minimize overall cost and marginal cost of new business
• Ensure service delivery quality and timeliness meet/exceed agreed threshold.
• Support Global Operating Model/Workflow/ Platform Change initiatives
• Engage with the stakeholders to ensure team is aware of the changing expectations and challenges
• Ensure understanding of the various requirement for various jurisdictions and thereby end client
• Ensure regular business calls are held and actionable are completed within timelines
• Attrition rate maintained within annual performance target
• Recruitment/training of teams managed
• Develop a culture of meritocracy, high performance standards and high achievement
• Manage Succession planning for Key resources.
• Create best place to work as evidenced through future GPS scores
• Service Delivery quality/timeliness is within/exceeding agreed limits and regularly reported to stakeholders
• Ensure effective production management capacity is in place for the process.
• Work towards minimizing business variance across jurisdictions/regions through standardization No Repeat high risk finding in Internal audits
• Manage migrations within project agreed timelines and risk parameters
• Reduce Operational Losses on year-on-year basis and contain within agreed risk limits.
• Establish effective BCP for the processes.

Requirements

• Business Management is essential
• Higher qualifications in Commerce, Accounting, Financial Management is desirable
• Candidate will have extensive working experience in the securities industry, to include:
• • Knowledge of clients and products across range of securities services
• Management position with exposure to business partners across multiple geographical locations

• Management position with exposure to remuneration, performance management, team building and staff development.

• Strong presentation skills, ability to communicate clearly, concisely and effectively in English, both oral and written

• Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives
• Strong analytical skills, high attention to detail
• Strong planning and organisational skills, with a proven ability to prioritise competing demands and communicate this effectively
• Proven ability to execute and deliver change, within an operational context
• Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results
• Solution orientated; high energy characteristics necessary to support HSS business
• Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels
• Strong collaborative management skills with the various stakeholders
• Detailed knowledge of global market infrastructure.

You'll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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