Salesforce Lead

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today 

Experience Required: Minimum 5 years in Salesforce.

Certifications: Salesforce Certified Administrator (Mandatory) + At least one additional Salesforce Certification (e.g., Sales Cloud Consultant, Service Cloud Consultant, Platform Developer I, etc.)

Job Summary

We are seeking a skilled Salesforce lead with a minimum of 5 years of experience in Salesforce platform management, configurations, and administration. The ideal candidate will have hands-on expertise in Salesforce declarative tools, be proficient with SFDC objects, and have the ability to translate business requirements into scalable solutions. This role requires strong solution design skills, documentation abilities, and the capability to work with globally dispersed teams across multiple time zones. Manage a small team of Salesforce Analysts.

Key Responsibilities

Solution Design & Documentation

• Analyze business requirements and translate them into Solution Design Documents.
• Work closely with business stakeholders, developers, and architects to implement scalable solutions.
• Design and build prototypes for Sales and Service Cloud use cases using declarative tools.
• Document system configurations, functional specifications, and change management processes.

Collaboration & Support

• Partner with cross-functional teams, including IT, business operations, and end-users, to drive successful implementations.
• Work with geographically dispersed teams and ensure seamless collaboration across different time zones.
• Provide ongoing Salesforce support, troubleshooting, and training for users.
• Stay updated with Salesforce releases and recommend best practices for enhancements.

Additional Expectations

• Willingness to work flexible hours, including late-evening or early-morning calls as needed.
• Ability to handle multiple projects simultaneously and work in an agile environment.

Required Qualifications

• Minimum 5 years of experience in Salesforce administration and configuration.
• Salesforce Certified Administrator (MANDATORY) + At least one additional Salesforce certification.
• Strong proficiency with Salesforce Objects, Configurations, and Administration Essentials.
• Hands-on experience with Salesforce declarative tools (Flows, Process Builder, Workflow Rules, Validation Rules).
• Ability to create Solution Design Documents from BRDs (Business Requirements Documents).
• Experience working in global environments with geographically dispersed teams.
• Excellent problem-solving skills and ability to work independently.
• Strong communication skills and ability to work with stakeholders at various levels.

Preferred Qualifications (Nice to Have)

• Experience with Apex, Visualforce, Lightning Components, and Integrations.
• Exposure to Field Service Lightning, or Salesforce Data Cloud.
• Understanding of Agile methodologies and Jira for project tracking.

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.