Customer Service Representative

7 days ago

Pasig, National Capital Region, Philippines Asia Teleservices, Inc. Full time $30,000 - $60,000 per year

Job Description:

We are seeking experienced and performance-driven Customer Service Representative to join our growing team. The ideal candidate is customer-focused, tech-savvy, and capable of handling multiple systems while delivering exceptional service.

JOB RESPONSIBILITIES

  • Provide a high level of customer service, respond to inbound calls and emails (handles customer's queries by explaining procedures; answering questions; providing information, and resolution for customers. And proactively do outbound calls as necessary.
  • Present the best image of the company as the first contact with a client or potential client.
  • Process remittances and ensure transactions comply with local and overseas regulations.
  • Handle the transactions with the utmost care and honesty.
  • Works within established departmental procedures to resolve common remittance-related issues such as not in good order situations.
  • Gather information useful in providing recommendations and solutions to a technical problem.
  • Ensure compliance with service agreements to evade legal issues.
  • Maintain up-to-date knowledge of company products and services.
  • Educate customers on the features of company products/services to minimize technical challenges.
  • Follow-up on customers to ensure their issues are completely resolved.
  • Maintain customer records by updating account information and tracking customer issues using CRM to ensure quick resolution.
  • Support several products of the client.
  • Provides General Customer Service support with the aim to build a strong relationship between the Customer and the Company
  • Contributes to team effort by accomplishing related results as needed.
  • Maintains communication with your Team Manager /Operations and other departments as needed.
  • To provide support for a list of specific online marketing tasks delegated by the Client (Director, or the Team Leader / Managers)
  • Maintain a regular and reliable level of attendance and punctuality.
  • Perform appropriate duties as assigned by Management. Other duties may be assigned.

JOB QUALIFICATIONS

  • 1-year Customer Service Representative experience in Call center - international account.
  • Excellent communication skills
  • Experience in Money Service Business is a plus
  • Amenable to work on shifting schedule including weekends
  • Willing to work onsite in Ortigas Center Pasig
  • Experience in processing remittances and understanding related regulations.
  • Proven customer service experience, preferably in a similar role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle transactions with care and maintain honesty.
  • Knowledge of CRM systems and practices.
  • Ability to work within established procedures and compliance regulations.
  • Up-to-date knowledge of company products and services.
  • Ability to educate customers on product features and troubleshoot technical issues.
  • Reliable attendance and punctuality.

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