Reports Analyst

2 days ago

Ayala Alabang, National Capital Region, Philippines ServiceFirst Full time $40,000 - $60,000 per year

ServiceFirst
is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers,
ServiceFirst
will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

The
Reports Analyst
will be responsible for the development and submission of daily, weekly, and monthly reporting for specified line of business in a timely manner.

Key Responsibilities
:


• Converts raw data into useful information for Operation's review, provides analysis of data to help Operations in improving efficiency and meet the standards/goals of the company, submits all needed data in a timely manner


• Responsible for pulling data from multiple systems, consolidating data, and preparing reports to be used by the Operations Team


• Review and validate reports to ensure accuracy, analyze data to make recommendations to improve performance


• Monitors agent's performance and provides feedback to Operations


• Proactively works with all areas of Operations to identify opportunities to apply new operation strategies

Qualifications
:


• Proficient in Microsoft Excel including Macro Programming


• Minimum of 2 years' experience in macro development is highly preferred for automating tasks


• Strong written communication skills, excellent grammar, spelling, and sentence construction


• Keen to details, strong analytical skill, flexible, process oriented, optimistic, and goal oriented


• Can work with minimal supervision


• Professional demeanor, dependable, and able to maintain confidential information

Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

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