Health Insurance AccountHYBRID SET

2 weeks ago

Taguig, National Capital Region, Philippines AUXILIA INC Full time $104,000 - $130,878 per year

About the role

Join AUXILIA INC' as a Health Insurance Account Representative and be part of a dynamic team that provides exceptional customer service to our clients. This full-time role is based in Santa Ana Pampanga and offers a hybrid work setup, with the opportunity to work both remotely and on-site. To help you get started, we're offering a sign-on bonus of 20,000

What you'll be doing

  • Respond to inbound customer calls and emails, providing knowledgeable and courteous support on a range of health insurance-related inquiries
  • Assist customers with policy information, coverage details, claims processing, and account management
  • Identify customer needs and recommend appropriate products and services
  • Maintain accurate records and documentation of all customer interactions
  • Collaborate with colleagues to resolve complex issues and provide the best possible customer experience
  • Continuously expand your knowledge of the health insurance industry and company policies and procedures

What we're looking for

  • 1-2 years of experience in a customer service or call centre role, preferably in the insurance or healthcare industry
  • Strong communication and interpersonal skills, with the ability to listen attentively and respond effectively
  • Excellent problem-solving and analytical skills to identify and resolve customer issues
  • Proficient in using computer systems and software, with the ability to quickly learn new systems
  • Passion for providing exceptional customer service and a commitment to continuously improving the customer experience
  • Flexibility to work in a hybrid environment, with the ability to work both remotely and on-site as required

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits, including medical, dental, and vision coverage
  • Generous paid time off and holiday leave
  • Opportunities for career development and advancement
  • A supportive and collaborative work environment that values teamwork and innovation

About us

AUXILIA INC' is a leading provider of health insurance solutions, dedicated to empowering our customers to live healthier, more fulfilling lives. With a reputation for excellence, we are committed to delivering innovative products and exceptional customer service. Join our team and be a part of our mission to transform the healthcare landscape.

Apply now and take the first step towards an exciting and rewarding career with AUXILIA INC'.

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