Technical Support Representative

2 weeks ago

Manila, National Capital Region, Philippines Starfish Hiring Full time

We're seeking organized and dedicated Technical Support Representative to join our team, to service our network of businesses worldwide.

Requirements
  • Minimum of 1 year demonstrated proficiency as a Technical Support Representative
  • Exceptional English communication abilities, encompassing both written and verbal aptitude
  • Outstanding capabilities in phone, email, and instant messaging communications
  • Strong organizational and time management proficiencies
  • Technologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
  • Experience with word-processing software and spreadsheets, such as MS Office
  • Familiarity with online calendar platforms and scheduling tools, including Google Calendar
  • Possesses a proactive and confident demeanor with acute attention to detail
  • Able to work the night-shift.

Duties and Responsibilities

  • Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers.
  • Deliver technical assistance through telephone, email, and chat channels.
  • Aid in the generation, revision, and timely dispatch of invoices.
  • Orient customers through the initial phases of platform/product engagement.
  • Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.
  • Record customer engagements within the CRM system, ensuring the accuracy and currency of records.
  • Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.

Technical Requirements:

  • USB Headset
  • Functional Webcam
  • Functional Computer
  • Internet Service with a minimum speed of 25 Mbps via cable connection
Benefits
  • Comprehensive Health Insurance Coverage (HMO)
  • Performance-Based Incentive Programs
  • Embracing and Inclusive Workplace Culture
  • Continuous Upskilling and Development Opportunities
  • Full Work-From-Home Arrangement
  • Dedicated and Supportive Team Environment
  • Pathways for Professional Advancement
  • Engaging and Enjoyable Work Atmosphere

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