Customer Service Representative

2 weeks ago

Makati City, National Capital Region, Philippines Flexicon Solution Inc. Full time

The Customer Service Representative is responsible for delivering exceptional support to customers by efficiently addressing inquiries, resolving concerns, and providing accurate information across all communication channels. The role requires strong communication skills, technical aptitude, and the ability to work collaboratively with internal teams to ensure a seamless customer experience.

Key Responsibilities

  • Deliver high-quality customer service by responding to inquiries promptly, politely, and accurately, ensuring customers receive complete and correct information.
  • Provide first-level technical and functional support for issues related to the companys website and mobile application.
  • Actively listen to customer feedback, suggestions, and concerns, and escalate or relay insights to the appropriate teams for service and product improvements.
  • Collaborate with technology and cross-functional teams to ensure timely issue resolution, enhanced customer satisfaction, and continuous process improvement.
  • Stay updated with changes in company services, products, procedures, and policies to provide informed and effective customer assistance.
  • Maintain strict confidentiality regarding customer information, company data, and internal processes.
  • Handle high volumes of inquiries during peak periods, demonstrating resilience, professionalism, and effective stress management.
  • Adhere to assigned shift schedules, maintaining good attendance and punctuality to support team operations.
  • Adapt to flexible scheduling, including the willingness to work in rotating shifts as required by business operations.

Qualifications

  • Bachelors degree in any field.
  • Fluent in English, with strong verbal and written communication skills.
  • Advanced troubleshooting abilities and the ability to multitask effectively.
  • Strong customer-facing skills, demonstrating patience, empathy, and professionalism.
  • A collaborative team player with a strong customer service mindset.
  • Experience in the information technology industry or related field is an advantage.

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines EastWest Bank Full time

    About the JobLocation: Makati CityCorporate Title: Customer Service RepresentativeWork Arrangement: OnsiteOur Customer Service team is looking for experienced professionals to join us in Makati City with the role of Customer Service Representative.In this role you will be the primary point of contact for addressing and facilitating all customer inquiries,...

  • cbs - customer service representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Customer Service Representative

    2 days ago

    Quezon City, National Capital Region, Philippines Sandman Software Systems Inc. Full time

    We are looking for a Customer Service Representative, or CSR, with at least 1 year of related work experience who will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Main responsibilities include:Understand and document client concerns.The report...

  • Customer Service Representative

    2 days ago

    Makati City, National Capital Region, Philippines ConstantiKnow Inc. Full time

    URGENT URGENT URGENTIF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOUWe do have NON-VOICE and VOICE ACCOUNTGET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY1 DAY ONSITE PROCESSQUALIFICATIONS:✓ 6 months international customer service representative✓ At least a HS Graduate (old curriculum)) ✓...

  • Customer Service Representative

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Magellan Careers Full time

    Were hiring Customer Service RepresentativesDo you have at least 6 months of customer service experience and a passion for helping people? Magellan Solutions is looking for professionals like you What were looking for:At least 6 months of customer service experience Fluent in English (spoken and written) Proficient with Microsoft & Google apps Computer...

  • Customer Service Representative

    2 days ago

    Makati City, National Capital Region, Philippines Flowerstore Full time

    FLOWERSTORE.PH, Philippines' #1 Online Gift Store, is looking for CUSTOMER SERVICE ASSOCIATES to help in accomplishing the following duties and responsibilities:Resolve customer inquiries and concerns via phone, email, or social mediaGreet customers warmly and ascertain reason for callingAssist with placement of orders, refunds, or exchangesResolve product...

  • Customer Service Representative 1

    2 days ago

    Quezon City, National Capital Region, Philippines Global Payment Holding Company Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Customer Service Representative

    2 days ago

    Mandaluyong City, National Capital Region, Philippines The Construction Index Ltd Full time

    Salary: PHP PHP42000 per month + Day 1 HMO, Day Shift, Weekends OffType: Full TimeRegion: InternationalTown/City: Mandaluyong, National Capital RegionPosted: 02/12/2025Reference: JOB _ Job DescriptionCustomer Support Excellence for Leading Automotive ServicesThe automotive industry thrives on timely assistance, accurate information, and reliable service...

  • Customer Service Representative IN QUEZON CITY

    24 hours ago

    Quezon City, National Capital Region, Philippines LanceSoft Inc Full time

    Job description:Position Overview:We are looking for passionate and customer-oriented Customer Service Representatives (Voice Account) to handle inbound customer inquiries, resolve issues, and provide high-quality service in a fast-paced environment.Key Responsibilities:- Provide exceptional customer service by responding to inquiries via phone in a timely...

  • Call Center Agent/Customer Service Representative

    1 day ago

    Makati City, National Capital Region, Philippines ups global health insurance services Full time

    UPS GLOBAL HEALTH INSURANCE SERVICES.IS IMMEDIATELY HIRING:LOCAL CALL CENTER AGENTS / COSTUMER SERVICE REPRESENTATIVES.LOCATION: MAKATI CITY (METRO MANILA)SHIFTS: (MORNING SHIFT ONLY)SALARY TYPE: WEEKLY NO RELOCATION EXPENSES.WORKING DAYS: MONDAY - FRIDAY.QUALIFICATIONS:AT LEAST HIGH SCHOOL GRADUATE OR COLLEGE LEVELWITH 1YEAR EXPERIENCE.OR WITHOUT EXPERIENCE...