Call Center Technical Support Representative: GCS, Philippines: Cebu

1 day ago

LapuLapu City, Central Visayas, Philippines Teradyne Full time $40,000 - $60,000 per year

Our Purpose

TERADYNE, where experience meets innovation and drives excellence in every connection. We are fueled by creativity and diversity of thought, and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Opportunity Overview :

The Technical Support Representative is the primary interface for our customers' hardware and software technical assistance. They are responsible for synthesizing both internal and external feedback and turning it into actionable items, working with the corrective actions, supporting teams and projects that will deliver solutions and address issues for the customers. Works with the partner organizations and other technical groups to ensure customer satisfaction on key accounts.

Business Hours: Monday to Sunday, 24 hours x 7 days a week

Work Hours: 5 scheduled days which may include weekends, holiday, and on-call

  • Bachelor's degree in Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or other Engineering related fields.

  • Minimum 1-year technical experience.

  • Previous experience in a customer-service role is a plus.

  • Knowledge and comprehension of hardware systems.

  • Ability to use MS Office Word, Excel

  • Possess strong organizational and critical thinking skills

  • Excellent phone, verbal and written communication skills.

  • Willing to work on shifting schedule, including night shift

  • This position may offer the opportunity to work from home, subject to business requirements and employee performance. Successful candidates will be expected to maintain effective communication and collaboration with team members and supervisors in a virtual work environment.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us on this mission, take a closer look at the minimum criteria for the position.

  • Provide first level technical assistance to Teradyne customers, catering inquiries related to hardware, software applications and operating systems. This includes managing the daily workload through an incident tracking system and recording the problem resolution into a knowledge management system. The candidate must have strong communication and customer relationship skills.

  • Collaborate with field and divisional groups , create process documentation and participate in continuous improvement work.

We are only considering candidates local to the position location and are unable to provide relocation for this position. This position is not eligible for Philippine work VISA sponsorship.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

#LI-WQ1

  • Technical Support Representative

    1 day ago

    Lapu-Lapu City, Central Visayas, Philippines BTCPower Cebu Inc. Full time $40,000 - $60,000 per year

    Join Our Team as a Technical Support RepresentativeAre you passionate about solving technical challenges and providing outstanding customer support? Do you thrive in a dynamic, fast-paced environment where collaboration and innovation drive success?If so, we're looking for you to join our team at MEPZ1, Lapulapu City as a Technical Support RepresentativeWhy...

  • Call Center Technical Support Tech(GCS,Philippines:Cebu)

    1 day ago

    Lapu-Lapu City, Central Visayas, Philippines Teradyne Full time $40,000 - $60,000 per year

    Our PurposeTERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and...

  • Call Center Representative

    1 day ago

    Cebu City, Central Visayas, Philippines NEKSJOB CEBU Full time ₱240,000 per year

    NEKSJOB CEBU is hiring a Full time Call Center Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱20,000 per monthQualifications:6 months of call center experienceHigh School or Senior High School graduateBasic...

  • Administrator ( GCS - CSO : Philippines: Cebu)

    1 day ago

    Lapu-Lapu City, Central Visayas, Philippines Teradyne Full time $104,000 - $130,878 per year

    Our PurposeTERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and...

  • Administrator ( GCS - CSO : Philippines: Cebu)

    1 day ago

    Lapu-Lapu City, Central Visayas, Philippines Teradyne Full time ₱104,000 - ₱130,878 per year

    Our Purpose:TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and...

  • Call Center Representative

    1 day ago

    Cebu City, Central Visayas, Philippines InTouchCX Cebu Full time ₱150,000 - ₱300,000 per year

    InTouchCX Cebu is hiring a Full time Call Center Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱15,000 - ₱25,000 per monthInTouchCX Cebu is Hiring – No Experience NeededWhy Join InTouchCX Cebu?Start your BPO career right here...

  • Call Center Representative

    1 day ago

    Cebu City, Central Visayas, Philippines NEKSJOB CEBU Full time ₱25,000 - ₱300,000 per year

    NEKSJOB CEBU is hiring a Full time Call Center Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Expected salary: ₱25,000 per month REQUIREMENTS: - High School Graduate/SHS Graduate - Basic computer navigation skills -Good Communication skills...

  • Call Center Representative

    15 hours ago

    Cebu City, Central Visayas, Philippines neksjob cebu insular Full time ₱104,000 - ₱130,878 per year

    neksjob cebu insular is hiring a Full time Call Center Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableREQUIREMENTS:High School Graduate/SHS GraduateBasic computer navigation skills-Confident in speaking english Perks:Competitive salary package, company bonuses, and performance...

  • Call Center Agents/Sales Representative

    1 day ago

    Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full time ₱216,000 - ₱276,000 per year

    CALL CENTER AGENT /SALES REPRESENTATIVEJob Type: On-site | Full-time | Night Shift ScheduleWhat We're Looking For:-At least 1–2 years of proven experience in sales (preferably in telecom accounts)-Experience with Salesforce and Microsoft Office is a big PLUS-Strong communication, negotiation, and customer service skills-Excellent time management,...

  • Call Center Agent/Sales Representative

    1 day ago

    Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full time ₱18,000 - ₱23,000 per year

    CALL CENTER AGENT /SALES REPRESENTATIVEJob Type: On-site | Full-time | Night Shift ScheduleDo you have a passion for sales and a knack for closing deals?We're looking for dynamic, goal-driven, and customer-focused professionals to join our growing team in Mandaue CityWhat We're Looking For:-At least 1–2 years of proven experience in sales (preferably in...