Call Center Technical Support Representative: GCS, Philippines: Cebu
4 days ago
Our Purpose
TERADYNE, where experience meets innovation and drives excellence in every connection. We are fueled by creativity and diversity of thought, and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Opportunity Overview :
The Technical Support Representative is the primary interface for our customers' hardware and software technical assistance. They are responsible for synthesizing both internal and external feedback and turning it into actionable items, working with the corrective actions, supporting teams and projects that will deliver solutions and address issues for the customers. Works with the partner organizations and other technical groups to ensure customer satisfaction on key accounts.
Business Hours: Monday to Sunday, 24 hours x 7 days a week
Work Hours: 5 scheduled days which may include weekends, holiday, and on-call
Bachelor's degree in Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or other Engineering related fields.
Minimum 1-year technical experience.
Previous experience in a customer-service role is a plus.
Knowledge and comprehension of hardware systems.
Ability to use MS Office Word, Excel
Possess strong organizational and critical thinking skills
Excellent phone, verbal and written communication skills.
Willing to work on shifting schedule, including night shift
This position may offer the opportunity to work from home, subject to business requirements and employee performance. Successful candidates will be expected to maintain effective communication and collaboration with team members and supervisors in a virtual work environment.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us on this mission, take a closer look at the minimum criteria for the position.
Provide first level technical assistance to Teradyne customers, catering inquiries related to hardware, software applications and operating systems. This includes managing the daily workload through an incident tracking system and recording the problem resolution into a knowledge management system. The candidate must have strong communication and customer relationship skills.
Collaborate with field and divisional groups , create process documentation and participate in continuous improvement work.
We are only considering candidates local to the position location and are unable to provide relocation for this position. This position is not eligible for Philippine work VISA sponsorship.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
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