Branch Manager

5 days ago

Quezon City, National Capital Region, Philippines Digiplus Interactive Corp. Full time ₱500,000 - ₱1,000,000 per year

Job Summary:

The Branch Manager is responsible for overseeing the overall operations of the BingoPlus Tandang Sora Branch. This role ensures smooth day-to-day activities, compliance with company policies, achievement of sales and operational targets, and the delivery of excellent customer service. The Branch Manager leads, trains, and motivates staff while maintaining a safe, efficient, and customer-friendly gaming environment.

Key Responsibilities:

Operational Management

  • Manage branch operations in compliance with company standards and gaming regulations.
  • Monitor daily transactions, sales, and cash handling to ensure accuracy and accountability.
  • Ensure proper maintenance of gaming machines, systems, and facilities.
  • Implement promotional activities and campaigns to drive customer engagement.

People Management

  • Supervise, train, and evaluate branch staff, ensuring alignment with company policies and service standards.
  • Create work schedules, assign duties, and monitor performance.
  • Foster teamwork and maintain a positive work environment.
  • Address staff concerns, grievances, and disciplinary actions as needed.

Customer Service

  • Ensure exceptional customer experience by handling escalations and addressing customer concerns promptly.
  • Maintain a welcoming atmosphere for all patrons, promoting responsible gaming.

Compliance & Reporting

  • Ensure compliance with PAGCOR and other regulatory requirements.
  • Safeguard branch assets, including cash, inventory, and equipment.
  • Prepare and submit accurate branch reports on sales, expenses, and performance metrics.
  • Conduct regular audits and inventory checks.

Business Development

  • Identify opportunities to increase branch profitability and customer base.
  • Work closely with marketing and operations teams for local initiatives.
  • Analyze customer trends and provide insights for continuous improvement.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field (preferred).
  • At least 3–5 years of experience in branch management, retail, gaming, or hospitality industry.
  • Strong leadership, communication, and people management skills.
  • Knowledge of gaming operations and PAGCOR regulations is an advantage.
  • Proficiency in MS Office and familiarity with POS or gaming systems.
  • Customer-oriented, detail-driven, and results-focused.
  • Willing to work on shifting schedules, weekends, and holidays.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance

Work Location: In person

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