End-to-End AR Specialist

2 weeks ago

Ortigas Metro Manila, Philippines 34e6281b-593a-432f-bd40-bf2488cf676d Full time ₱44,000 per year

MAIN TASK

Collections & Client Outreach
  • Manage a daily queue of overdue accounts and execute a consistent, professional outreach cadence.
  • Negotiate payment commitments and structured payment plans; follow up on promises-to-pay and failed or expired payment methods.
  • Record all communication, commitments, and account updates in the A/R system or CRM, ensuring clear next steps.
  • Escalate non-responsive or complex accounts following established policies.
Billing Support & Issue Resolution
  • Investigate discrepancies, credits, and adjustments; collaborate with RCM Operations, Client Success, and RevOps teams to resolve issues.
  • Maintain complete and accurate audit documentation, including POs, contracts, rate sheets, and approvals.
Reporting & KPI Management
  • Keep A/R aging reports, notes, and next-action timelines current and accurate.
  • Deliver weekly updates on cash collections and account-level forecasts.
  • Track and report productivity metrics such as meaningful daily outreach, PTP fulfillment rates, and dispute resolution timelines.
Required Qualifications:
  • Must have an end-to-end accounts receivable process experience.
  • A background in the healthcare industry is required for this role.
  • At least 2+ years of experience in B2B collections, accounts receivable, or accounting.
  • Excellent English communication skills—confident phone presence and strong, concise email writing.
  • Solid understanding of A/R fundamentals (invoicing, credits, adjustments, cash application, aging).
  • Proficiency in spreadsheets (VLOOKUP, pivot tables) and experience using an A/R or ERP system along with a CRM/ticketing tool.
  • Highly organized, persistent, and able to maintain firm follow-up timelines while staying customer-centric.

  • Experience with payment processors (ACH/credit card), dunning tools, and payment portals.

  • Familiarity with systems such as NetSuite, Intacct, QuickBooks, and CRMs like HubSpot or Salesforce.

  • Can work onsite in Ortigas, Pasig City for a nightshift schedule.

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