Certified Pharmacist

5 days ago

Quezon City, National Capital Region, Philippines Intelassist Full time ₱900,000 - ₱1,200,000 per year

EOR: One Workforce Global
Employment Type: Full-Time Employment
Work Setup: 100% Onsite (Office location in either Eastwood, Clark or Muntinlupa)
Work Schedule: Night Shift (Following U.S. Time Zone)

Position Summary:

To complete medication refill requests for all patients of the client, and educate patients, clinical staff, and providers on prescription options, acting as a point of contact for resource questions pertaining to prescription fulfillment and prior authorizations. To actively engage in value-based initiatives to improve quality, reduce the cost of care, and improve patient satisfaction and health outcomes related to medications and prescriptions.

Duties and Responsibilities:

  • Accurately process refill requests or prescription clarification requests within 48 business hours of receiving.
  • Calculate appropriate quantity of medication prior to sending to designated pharmacy.
  • Accurately send medication refill requests and ensure criteria is met if no protocol for provider/department is available and recommend changes or additional protocols as appropriate.
  • Manage ERX by accurately completing tasks from the assigned inbox to complete in medication modules.
  • Accept and process all prescription requests via portal/phone/voicemail/FAX during working hours with high level of customer service.
  • Reconcile and process all unmatched requests pending in the "Unmatched refills" inbox within 48 hours.
  • Assist in completing Prior Authorizations and educating WH staff in Prior Authorization process and other initiatives to increase patients' ability to obtain needed medications.
  • Demonstrate how to add a new pharmacy to patient charts and ensure updated and accurate information and documentation for all patients.
  • Report discrepancies in medication requests for the prescribing provider to review.
  • Well versed, up to date, and compliant with local and federal laws pertaining to requirements of controlled substance medications.
  • Consistently provide excellent customer service internally and externally. Identify and initiate opportunities to improve patient satisfaction scores and outcomes.
  • Other duties assigned by Supervisor.

Job Requirements:

  • Active RPH License preferred
  • Customer service experience is a plus.
  • Experience working in the pharmacy setting is a must.
  • Versed in NextGen and Prior Authorization software (ex. CoverMyMeds)
  • Detail-oriented with strong organizational skills
  • Ability to follow SOPs and meet deadlines
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks
  • Ability to function well in a high-paced and at times stressful environment

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