Telecollector

18 hours ago

Quezon City, National Capital Region, Philippines Eagle Eye Business & Collection Services, Inc. Full time ₱900,000 - ₱1,200,000 per year
  • Contact delinquent customers via phone calls, emails, and messages to remind them of outstanding payments.
  • Negotiate and encourage customers to arrange payments, settle accounts and voluntary surrender vehicles when necessary.
  • Provide customers with payment details, due dates, and consequences of non-payment.
  • Coordinate with Account Analyst for accounts requiring field visits or asset recovery.
  • Provide necessary information to the Account Analyst while maintaining a good relationship.
  • Prepare and send collection notices, demand letters, and other necessary documents to the Account Analyst as required.
  • Conduct skip tracing.
  • Monitor assigned accounts and ensure achievement of collection and provision targets.
  • Escalate unresolved or problematic accounts to the immediate superior.
  • Educate the clients about the collection process, procedures, polices, applicable penalties and terms of signed contracts and other relevant documents.
  • Escalate unresolved accounts, office issues, or misconduct within the department to Management
  • Maintain professionalism and comply to company policies and legal guidelines in all interactions.
  • Submit daily reports to the immediate superior.
  • Perform other related tasks assigned by the immediate superior.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance

Work Location: In person

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