Data Analyst

1 week ago

Cebu City, Central Visayas, Philippines XtendOps Full time ₱1,200,000 - ₱3,600,000 per year

Job Title: Data Scientist

Department: Data & Analytics / Operations

Location: Onsite / Hybrid / Remote

Employment Type: Full-Time

Reports To: Director of Analytics / Head of Business Intelligence

About the Role

The Data Scientist will play a key role in transforming operational data into actionable insights that drive performance, efficiency, and strategic decision-making across our BPO programs. This role will partner closely with Operations, Quality, Workforce, Training, and Client Stakeholders to analyze trends, optimize processes, improve customer experience, and support business growth through intelligent data modeling and analytics solutions.

Key Responsibilities
  • Collect, clean, and analyze large datasets from multiple sources (CRM, WFM, QA, Telephony/CCaaS, CSAT/NPS platforms, etc.)
  • Build predictive and statistical models to forecast performance, identify patterns, and optimize operational workflows (e.g., staffing levels, handle time, conversion rates, quality scores).
  • Develop dashboards and visualizations (Power BI, Tableau, or equivalent) to communicate insights to internal leadership and client stakeholders.
  • Conduct deep-dive analyses to understand drivers of performance issues such as escalations, repeat contacts, customer sentiment trends, or sales conversion variances.
  • Support automation and process improvement initiatives through scripting, data pipelines, and analytical tools.
  • Collaborate closely with Workforce Management to support capacity planning and forecasting.
  • Prepare data-driven recommendations for business reviews, client QBRs, and performance strategy meetings.
  • Ensure data accuracy, integrity, and compliance with internal governance standards.
  • Continuously explore new methodologies, tools, and best practices to enhance analytical maturity across the organization.
Qualifications
  • Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Engineering, Economics, or related field (Master's is a plus).
  • 2+ years of experience in data analytics, business intelligence, or data science (BPO/Contact Center experience strongly preferred).
  • Strong proficiency in SQL, Python or R.
  • Experience working with BI visualization tools such as Power BI, Tableau, Qlik, or Looker.
  • Strong knowledge of statistical modeling, predictive analytics, time series forecasting, and hypothesis testing.
  • Familiarity with A/B testing, regression models, clustering, and classification algorithms.
  • Ability to communicate complex data insights in a clear and compelling manner to non-technical stakeholders.
  • Strong problem-solving skills and ability to handle multiple priorities in a fast-paced environment.
Preferred Skills
  • Experience working with CCaaS platforms (e.g., Five9, Genesys, Talkdesk, Zendesk, NICE).
  • Understanding of call center metrics such as AHT, CSAT, NPS, FCR, SLA staffing models, and service level optimization.
  • Experience with ML model deployment and automation pipelines is a plus.

  • Data Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱40,000 - ₱60,000 per year

    TASQ is looking for a reporting analyst/data analyst to work on site in either F. Cabahug St. or Cebu IT Park.The prescreening interview will be done over the phone.About the job Reporting Analyst / Data Analyst (Cebu)Start Date: ASAPNature Of The Account: Social MediaWork Arrangement: Hybrid (1-2x onsite)Site Assignment: CebuShift Schedule | Restdays:...

  • Data Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position: Reporting Analyst / Data Analyst (Cebu)Start Date: ASAPAccount Type: Social MediaWork Setup: Hybrid (1-2 days onsite per week)Location: CebuShift: MidshiftEducational Requirement: Must be a college graduateWork Experience:2 to 3 years of experience in reporting or data analyticsProficiency in MS Excel, PowerPoint, PowerBI, and PowerAppsStrong...

  • Data Analyst

    2 hours ago

    Cebu City, Central Visayas, Philippines KMC Solutions Full time

    Make your next big career move by applying to KMC Solutions' next DATA ANALYSTWe're hiring a Junior Data Analyst to support our Data and Insights team by leveraging AI/ML tools, data visualization platforms, and statistical analysis to transform raw data into actionable insights. This role will also contribute to market research, competitive intelligence,...

  • Data Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines Dedale Intelligence Full time $60,000 - $120,000 per year

    About Dedale Intelligence:Dedale Intelligence is a leading provider of strategic intelligence in the technology space, leveraging a global network of analysts and market professionals to deliver actionable insights to investors and corporates with a core focus around North America and Europe. Our team thrives on diversity, innovation, and a passion for...

  • Data Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines Dedale Intelligence Full time ₱35,000 - ₱60,000 per year

    About Dedale Intelligence:Dedale Intelligence is a leading provider of strategic intelligence in the technology space, leveraging a global network of analysts and market professionals to deliver actionable insights to investors and corporates with a core focus around North America and Europe. Our team thrives on diversity, innovation, and a passion for...

  • Data Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines Innovature: AI-Driven Outsourcing Partner Full time ₱30,000 - ₱60,000 per year

    POSITION: Data Analyst – Tableau - RemoteAre you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with usWHO WE ARE:Innovature BPO is a Vietnamese...

  • Data Analyst

    3 hours ago

    Cebu City, Central Visayas, Philippines Smartsourcing Full time

    About the job Data Analyst*Because good data doesn't just inform--it empowers. Bring your expertise to make it happen.Hi We're Smartsourcing, and we're looking for afull-time,on-siteData Analyst*to join our team In this role, you'll manage large databases, validate data quality, analyze complex datasets, and report insights that drive smarter decisions. If...

  • Data Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines XtendOps Full time ₱900,000 - ₱1,200,000 per year

    Position:Data AnalystLocation:Onsite – Iloilo or Cebu, PhilippinesEmployment Type:Full-timeAbout the RoleXtendOps is seeking an experienced Data Analyst to support our client's Intake Operations team. This role plays a critical part in transforming data into insights that improve operational efficiency, optimize staffing, and enhance the overall client...

  • Junior Data Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines KMC Solutions Full time ₱300,000 - ₱600,000 per year

    Make your next big career move by applying as KMC Solutions' next JUNIOR DATA ANALYSTWe're hiring a Junior Data Analyst to support our Data and Insights team by leveraging AI/ML tools, data visualization platforms, and statistical analysis to transform raw data into actionable insights. This role will also contribute to market research,...

  • Data Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines XtendOps Full time ₱450,000 - ₱720,000 per year

    Job Title: Data AnalystDepartment: Data & Analytics / OperationsLocation: Onsite / Hybrid / RemoteEmployment Type: Full-TimeReports To: Director of Analytics / Head of Business IntelligenceAbout the RoleThe Data Analyst will play a key role in transforming operational data into actionable insights that drive performance, efficiency, and strategic...