Dining Supervisor

The Dining Supervisor is responsible for overseeing and coordinating the daily operations of the dining area to ensure smooth service, guest satisfaction, and compliance with food, safety, and service standards. The role supervises dining staff, ensures effective communication with kitchen and bar teams, and maintains a welcoming and efficient dining environment.

Key Responsibilities:

• Supervise, assign, and monitor dining staff to deliver consistent and high-quality service.
• Ensure proper guest seating, timely service, and a positive dining experience.
• Coordinate with kitchen and bar personnel for accurate and timely service of food and beverages.
• Conduct pre-shift briefings to update staff on assignments, menu changes, and service reminders.
• Monitor cleanliness, orderliness, and compliance with health and safety regulations in the dining area.
• Address and resolve guest concerns in a professional and courteous manner.
• Assist in training, mentoring, and evaluating dining staff to uphold service standards.
• Oversee inventory of dining supplies and request replenishments when needed.
• Support special events, functions, and promotions as required.
• Perform other related tasks as may be assigned.

Required Qualifications:

• Bachelor's degree in hospitality management or related field (or equivalent work experience).
• At least 2 years of relevant experience in food and beverage service, preferably in a supervisory role.
• Strong leadership, organizational, and communication skills.
• Knowledge of dining service standards, customer service practices, and health and safety regulations.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience in supervising a team within a club, hotel, or restaurant setting.
• Hands-on experience handling guest concerns and implementing service improvements.
• Familiarity with POS systems and basic reporting.