Information Design Head

Why Helpware?

Helpware is a fast-growing global provider of customer experience, digital solutions, and back-office services, operating under the Helpware.CX and Helpware.Tech entities. From world-class customer support to advanced AI, automation, and digital transformation services, we partner with growth-minded companies across diverse industries to build and scale tailored solutions. With a foundation rooted in quality, innovation, and long-term collaboration, Helpware empowers organizations to succeed while offering professionals the opportunity to make a meaningful impact on a global stage.

What We Offer

At Helpware, we prioritize our employees' well-being by providing competitive salaries, comprehensive benefits, and a supportive work environment. We are proud to foster inclusivity and make a positive impact in the communities we serve. Our commitment to an employee first culture extends beyond benefits. We offer permanent work-from-home opportunities, flexible schedules to fit diverse lifestyles, and a results-driven environment where your contributions truly matter. We also actively promote internal mobility and support professional growth at every stage of your career. Join our team today and experience how Helpware is redefining what it means to put employees first.

Role Overview

Enablement and Solutions is looking for a motivated and creative information designer with a vision for scale in visual communication. We need an experienced professional passionate about digital arts who thrives in a fast-paced environment. This is an exciting growth opportunity to work with a global company and contribute to an ambitious, innovative team. Together, we aim to build one of the best-looking brands in the industry

Scope of Work

The Information Design Lead/Manager will provide timely and high-quality design support to the Enablement & Solutions team, focusing on proposals, case studies, client presentations, playbooks, and educational materials for both internal and external audiences. This role involves close collaboration with Proposal Strategy and Sales Enablement to ensure all designs align with branding guidelines and effectively convey key messages to diverse stakeholders.

Duties and Responsibilities

● Plan, conceptualize, and produce illustrations, graphic designs, and layouts based on gathered materials while adhering to Helpware's branding standards.

● Develop infographics, slide decks, charts, and other visuals that clarify and enhance the messages within technical proposals and sales materials.

● Collaborate with the Proposal and Enablement leads and project leaders to gather insights and inputs necessary for creating impactful visuals.

● Make timely revisions based on feedback, ensuring designs meet quality standards and client expectations.

What We're Looking For

● A strong design sense and ability to think creatively.

● Expertise in typography, color theory, and composition.

● Advanced skills in Adobe Creative Suite and Microsoft Office Suite; knowledge of 3D or motion graphics is a plus.

● Effective communication and collaboration skills, especially with sales and marketing teams.

● Experience developing and working within design systems.

● Soft project management skills with the ability to handle multiple moving parts in a case.

● A balance of creativity and task efficiency to handle both complex and day-to-day design needs.

Key Responsibilities

● Design and create materials for both print and digital formats, ensuring consistency with branding.

● Complete projects to high standards and on time.

● Perform image retouching and manipulation as required.

● Use a variety of design software and collaborate closely with other creatives and departments.

● Implement creative strategies to support marketing goals, ensuring brand consistency across all platforms.

● Work with copywriters to align visual and written content for marketing materials.

● Maintain a design style guide to standardize visuals across channels.

● Take on additional tasks as assigned by management.

This role will report directly to the Director of Presales Solutions and Sales Enablement

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Paid training
• Work from home

Application Question(s):

• Do you have experience designing visual materials for sales, marketing, or proposal support?
• How much is your expected salary?

Work Location: Remote