Healthcare Associate CSR

2 weeks ago

Cebu City P, Philippines Stark Asia Solutions, Inc Full time ₱14,500 - ₱225,610 per year

WE'RE HIRING: CUSTOMER SERVICE REPRESENTATIVES (Healthcare Account)

Onsite – Cebu IT Park

One-Day Hiring Process

Qualifications

  • College Graduate or Senior High School Graduate
  • With or without BPO experience
  • Must have strong English communication skills

Salary Package

  • ₱14,500 – ₱15,500 basic salary for fresh graduates (based on interview performance) + ₱2,000 NTA
  • Up to ₱22,610 package for candidates with BPO experience (includes ₱20,610 basic + ₱2,000 NTA)

Perks & Benefits

  • Account Allowances (to be discussed during job offer)
  • Clothing & Transportation Allowances
  • 20% Night Differential
  • HMO coverage on Day 1

Job Description

As a Customer Service Representative for the Healthcare Account, you will:

  • Handle inbound and outbound calls, emails, or chats related to healthcare services.
  • Assist patients, members, and providers with inquiries regarding benefits, claims, billing, and coverage.
  • Provide accurate information and resolve customer issues promptly.
  • Ensure compliance with healthcare policies, regulations, and confidentiality standards (HIPAA if applicable).
  • Document all interactions in the system accurately and efficiently.
  • Deliver excellent service while meeting performance metrics (AHT, quality, attendance).

Apply Now

Send your updated resume to:

Viber: for faster communication

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php16, Php25,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Cebu City 6000 P07: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Work Location: In person

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