CUSTOMER EXPERIENCE MANAGER – Victoria's Secret

2 weeks ago

Manila, National Capital Region, Philippines Valiram Full time

Job Title : CUSTOMER EXPERIENCE MANAGER – Victoria's Secret

Location : Metro Manila, Philippines

Employment Type : Full-time

Role Description

This is a full-time role for a Customer Experience Manager located in Philippines, Manila. The Customer Experience Manager will be responsible to drive sales growth as the leader of the customer experience on the sales floor, and has a primary duty of management, actively directing and managing direct reports, and responsible for achieving results through growing and developing the selling team to deliver individual and team success.

Qualifications

  • Bachelor's degree in Customer Service, Marketing, Business Administration, or related field
  • Min 5 years of related experience in the management of a Customer Service role
  • With over 2-3 years of leading the lingerie team, and a team size of 20-30 staff
  • With excellent knowledge of underwear
  • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
  • Assists the Store Manager in the overall management of the store
  • Assumes total store leadership in the absence of the Store Manager and is a partner in the strategic planning of short and long-term goals
  • Leads the sales floor and drives store results through the selling team
  • Leads and develops leaders and associates in various roles and levels, including manager and associate
  • Manages competing priorities and business complexities in our higher volume stores, while delivering a memorable customer experience
  • Develops and executes short and long-term strategies to drive top-line sales
  • Role models, coaches, and developers best-in-class selling behaviours
  • Leads and inspires associates to unlock individual potential for extraordinary selling results
  • Accountable for the development of associates' product knowledge, which in turn, enables high-performance selling
  • Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations, and succession planning
  • Leads direct reports to maintain merchandise presentation standards while selling

Victoria's Secret

Discover the fourth Victoria's Secret flagship store in Asia. We are excited to bring this world-renowned lingerie leader to the city, offering not only the iconic brand but also its most unique treasures—from our
finest bras to exquisite fragrances
. We invite every guest to experience the distinctive surprise that only Victoria's Secret can provide.

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