NAS TLM Solution Center Team Leader

2 days ago

Makati City, National Capital Region, Philippines ADP Full time $90,000 - $120,000 per year
Here's what you can expect on a typical day:

Be a Leader.You will provide overall direction, prioritize critical issues, and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team's responsibilities and each associate's development plan. You'll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other ADP business units.

Coach and Develop. You will train and mentor team members and identify development needs across the team, working with your leaders to coordinate additional training as needed. You will evaluate associates on performance and complete performance appraisals. You will work in collaboration with your team members to establish Individual Development Plans. You will develop and administer corrective action and performance improvement plans. You will have hire/fire authority in conjunction with Human Resources, and you may have oversight of Workforce Management/Resource Planning and succession planning.

Manage escalations and resolve clients' issues. You will manage escalated client issues and provide direction to your team. You will use your strong interpersonal skills and product knowledge to communicate with customers and oversee resolution efforts for payroll processing. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything.". Plus, you will provide direct feedback to associates on opportunities to enhance services provided to clients.

Implement Strategic Goals and Partner Internally. You will have an enhanced understanding of your Business Unit's strategic goals and will work to implement and achieve them. You will function as a consultant and business partner to other groups within ADP an QualificationsTO SUCCEED IN THIS ROLE:Required Qualifications
At least five years of client service experience
At least two years of people leadership, subject matter or mentor experience
Bachelors degree in HCM related field or equivalent education and experience.
Proven proficiency in prioritizing critical client issues and managing workflow required.
Effective time management skills, organization, and planning required.
Effective communications skills in Client facing context.
Strong interpersonal, conflict management and mentoring skills.

Preferred Qualifications:
At least 3 years of benefits administration, payroll, HR, or related experience highly preferred.
US Benefits & Payroll knowledge is a plus.
Technical training or equivalent experience in related technologies and/or systems is highly preferred (HR, Payroll, Time).
Industry related certifications including Professional in Human Resources (PHR), Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC) etc. are a plus.

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