Premium Telco Account TSRs
19 hours ago
Technical Support Representative (Work-In-Office)
Welcome to a Great Place for Great Careers
At iQor, our Technical Support Representatives are the go-to problem solvers who make technology easier for customers. Whether it's answering questions, troubleshooting issues, or guiding a customer step-by-step, you'll play a key role in turning a challenge into a positive experience. With us, you'll gain new skills, enjoy competitive pay, and grow in a team that wants to see you succeed.
What Your Day-to-Day Looks Like
As a Technical Support Representative, you will:
Handle inbound customer calls and provide technical assistance.
Help customers with troubleshooting by phone, chat, or email.
Walk customers through solutions in a clear, simple way.
Build trust by taking ownership of every issue and seeing it through.
Balance great service with performance goals like quality and efficiency.
Perform other duties as assigned to support the team.
What We're Looking For
At least six months of BPO or technical support experience
At least 18 years old and a High School/Senior High graduate
Strong communication skills in English (oral and written)
Ability to build rapport and show genuine care for customers
Comfortable using a computer and navigating online tools
A positive, dependable attitude with problem-solving skills
Why You'll Love Working at iQor
Competitive pay and allowances with monthly incentives.
HMO benefits for you, plus options to enroll up to 5 dependents.
Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
Night differential pay, group life insurance, and free onsite medical care.
Training, coaching, and quarterly appraisals to support your career growth.
Take the next step in your career. Click 'Proceed' and start your journey as an iQor Technical Support Representative
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