Quality Lead

1 day ago

Manila, National Capital Region, Philippines TDCX Philippines Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
    • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Coaches and develops Quality Analysts
  • Conducts Audit the auditor, facilitates calibrations and process evaluation appeals
  • Partners with the internal and external stakeholders to deliver deep dive analysis and add value initiatives related to the client's Data Privacy, Risk and Fraud management initiatives.
  • Acts as a resource and advisor to the training department as needed, through identifying training deficiencies, trends, gaps and additional needs, through interaction monitoring, root-causing
  • Has frequent communications with the clients for business reviews, case studies, deep dives, etc.
  • Publish daily, weekly and monthly Quality reports
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

  • Minimum of at least 2 years in college or an equivalent diploma.
  • Proficiency in English (spoken, written, and reading) at least at a CEFR Level C1 / ILR Level 4.
  • Minimum of 12 months experience in a leadership role
  • Minimum of 18 months Quality experience in a BPO setting is required; experience must be recent, within the last 6months.
  • Minimum of 24 months total BPO experience.
  • Must have knowledge on Quality Management framework.
  • Strong analytical skills.

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