Associate Platform Technical Analyst

1 day ago

Quezon City, National Capital Region, Philippines Manulife Full time $40,000 - $80,000 per year
  • Competitive Salary packages and performance bonuses
  • Day 1 HMO FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources
Job Description:Key Responsibilities:
  • Assist in performing system checks and platform component upgrades.
  • Provide 1st level support for infrastructure-related issues; perform root cause analysis and implement solutions to prevent recurrence
  • Leverage on the catalogue of scripts and solutions to solve known issues regarding configuring, provisioning, and maintaining software/platform
  • Assist in ensuring that infrastructure solutions comply with security standards and regulatory requirements
  • Help monitor system performance and make recommendations for improvements to ensure high availability and scalability
  • Collaborate with other teams to provide application monitoring strategy
  • Assist in the build of new application monitors, dashboards, and creative solutions
  • Help maintain comprehensive and up-to-date documentation of infrastructure configurations, processes, and procedures
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
  • 1 to 2 years' experience in supporting applications in production environments running on Windows
  • Basic experience or knowledge on the following: Microsoft Azure, Windows Servers, basic network troubleshooting
  • Basic knowledge on any Service Management Tools (Service Now, SM9, etc)
  • Basic knowledge and application of change & release management, ITIL4 & project management
  • Relevant experience working in DevOps organizations or idea about DevOps
  • Scripting skills in languages such as Python, Bash, or PowerShell
  • Basic knowledge of networking, security best practices, and infrastructure monitoring
  • Understanding of software development lifecycle
  • Understanding of how technology supports Manulife business strategy
  • Collaborative attitude, willingness to work with team members
  • Constantly learns from both success and failure
  • Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
  • Good organizational, multi-tasking and time management skills
  • Strong drive to ensure you meet defined service targets and Service Level Agreements
  • Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information
  • Ability to work independently and as part of a team
  • Amenable to work in UP Ayala Technohub (Quezon City)
  • Amenable to work on a hybrid set-up (3x a week onsite)
  • Amenable to work in any shift schedule assigned (rotating shift; but flexible depending on business need)
  • Amenable to work on weekends / holidays depending on business need

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