
Support & Deployment Engineer
2 weeks ago
Responsibilities
The
Support & Deployment Engineer
will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:
• Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise
• Setup and maintain project hardware and software base on established procedures and specifications
• Maintain technical documents and specifications of infrastructure and customer details
• Monitor systems using monitoring tools and provide support, recommendation and resolution on issues.
• Identify, investigate, troubleshoot, resolve and document client and system issues.
• Properly escalate issues to appropriate internal teams (e.g. System Engineers, Developers)
• Prioritize, maintain, track and document multiple issues and tickets at one time
• Assist with the deployment and enhancement of support and deployment standards and procedures
Qualifications:
• Graduate of Computer Engineering, Electronics and Communications Engineering, or related course.
• At least 1 year of work experience in the related field is preferred
• Excellent problem solving skills
• Excellent interpersonal skills
• Excellent customer service skils
• Works well individually or in a group
• Good written and verbal communication skills
• Strong organization skills
• Works well under pressure and time constraints
• Able to work on flexible, shifting work schedules as needed (Night, weekend and holidays)
• Willing to be on-call for support cases (Night, weekend and holidays)
• Fresh grads are encouraged to apply
Technical Skills
• Windows (Basic knowledge)
• Linux (Basic knowledge)
• JIRA (Ideal)
• Ansible (Optional)
• Shell (Optional)
• Powershell (Optional)
• AWS(Optional)
• Azure (Optional)
Hiring Condition: Successful completion of background checking will be required as a condition of hire.
You may directly send your application
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