Support & Deployment Engineer

5 days ago

Pasig, National Capital Region, Philippines Convene Full time ₱300,000 - ₱600,000 per year

Responsibilities

The
Support & Deployment Engineer
will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:


• Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise


• Setup and maintain project hardware and software base on established procedures and specifications


• Maintain technical documents and specifications of infrastructure and customer details


• Monitor systems using monitoring tools and provide support, recommendation and resolution on issues.


• Identify, investigate, troubleshoot, resolve and document client and system issues.


• Properly escalate issues to appropriate internal teams (e.g. System Engineers, Developers)


• Prioritize, maintain, track and document multiple issues and tickets at one time


• Assist with the deployment and enhancement of support and deployment standards and procedures

Qualifications:


• Graduate of Computer Engineering, Electronics and Communications Engineering, or related course.


• At least 1 year of work experience in the related field is preferred


• Excellent problem solving skills


• Excellent interpersonal skills


• Excellent customer service skils


• Works well individually or in a group


• Good written and verbal communication skills


• Strong organization skills


• Works well under pressure and time constraints


• Able to work on flexible, shifting work schedules as needed (Night, weekend and holidays)


• Willing to be on-call for support cases (Night, weekend and holidays)


• Fresh grads are encouraged to apply

Technical Skills


• Windows (Basic knowledge)


• Linux (Basic knowledge)


• JIRA (Ideal)


• Ansible (Optional)


• Shell (Optional)


• Powershell (Optional)


• AWS(Optional)


• Azure (Optional)

Hiring Condition: Successful completion of background checking will be required as a condition of hire.

You may directly send your application

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