Senior Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Account Executive - Manila

The Senior Account Executive is the catalyst behind Genesys' success as an organization. We are looking for someone able to lead through a passion for great CX, Cloud and SaaS innovation and commitment to results.

As a consultative sales professional, the Senior Account Executive will maintain and expand relationships with strategically important clients in the Hospitality, Healthcare, and Retail sectors.

Assigned to a number of key accounts, you will be responsible for driving revenue growth and acquiring new business from both prospects and existing clients within the SEA and Indo-China regions,
with a primary focus on the Philippines
market.

You will own all opportunities and customers and be responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

What You'll Do:

In this role, the primary responsibilities will include (but are not limited to):

• Develop and execute strategic sales plans to achieve revenue targets for Genesys Cloud solutions
• Build and maintain strong relationships with key decision-makers in assigned accounts
• Conduct compelling product demonstrations and presentations to showcase the value of Genesys AI and automation solutions
• Collaborate with cross-functional teams to ensure successful implementation and customer satisfaction
• Identify upsell and cross-sell opportunities within existing accounts
• Stay updated on industry trends, competitive landscape, and Genesys product developments
• Provide regular reports on sales activities, pipeline, and forecasts
• Participate in industry events and conferences to promote Genesys solutions

You've been there and done this…

• 10+ years of experience in B2B software sales, preferably in cloud-based solutions
• Proven track record of meeting or exceeding sales targets
• Fluency in English, with excellent verbal and written communication skills, is a must. Proficiency in other Southeast Asian (SEA) languages is an advantage.
• Strong presentation and public speaking abilities
• Experience in solution selling and consultative sales approaches
• Proficiency in CRM systems and sales productivity tools
• Bachelor's degree in Business, Marketing, or related field
• Ability to travel to other locations as the business requires

Desirable Skills:

• Experience selling to or working with clients in Hospitality, Healthcare, or Retail industries
• Knowledge of contact center operations and customer experience technologies
• Familiarity with AI and automation concepts in business applications
• Understanding of workforce engagement management solutions
• Experience with Salesforce CRM
• MBA or relevant advanced degree

Work Context

• Communicates regularly with customers, colleagues and management
• Uses computer frequently
• Travels to customer and business meeting sites as required
• Ability to travel within and outside of territory to customer and business meeting sites, including international locations

When it comes to people, the right fit at Genesys is someone with charisma and a 'likeability factor' who is determined to succeed, highly motivated to meet and exceed annual sales goals and willing to be coached for continuous growth and development. Genesys offers you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Philippines.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.