Business Insights and Improvement Specialist

JOB DESCRIPTION

Shape the future of payment processing with Chase Merchant Services, a global leader in electronic payments. Join our innovative team and unlock your potential to drive business transformation. Be at the heart of e-commerce, supporting the world's largest brands. Experience career growth and development while making your mark in a dynamic, fast-paced environment. Bring your expertise to help us deliver outstanding results and continuous improvement.

Job Summary

As a Business Insights and Improvement Specialist in Chase Merchant Services, you will play a key role in analyzing business operations and identifying opportunities for process enhancement. You will engage with senior leaders and collaborate across teams to implement innovative solutions. Using digital tools and data analysis, you will help drive strategic initiatives and support the success of our global payment platforms. You will be empowered to develop your skills in data storytelling and project management while contributing to the growth of our business.

Job Responsibilities

• Analyze business operations through call listening, root cause analysis, and demand synthesis
• Perform data gathering, consolidation, analysis, and reporting using various data sources and applications
• Prepare timely and high-quality reports utilizing automated reporting tools and processes
• Conduct independent research and prepare analysis to support business decisions
• Identify opportunities and develop solutions to address business needs
• Recommend innovative improvements for materials and databases
• Support projects and initiatives that drive business goals
• Collaborate with senior leaders to implement process improvement ideas
• Enhance skills in data analysis, data storytelling, and project management
• Work with digital tools such as SharePoint, MS Office, and Tableau
• Contribute to a culture of continuous improvement and operational excellence

Required Qualifications, Capabilities, and Skills

• Three years of experience in data analysis, business operations, or process improvement
• Proficiency in MS Office Tools, SharePoint, VBA, Power BI, HTML, JavaScript, and Tableau
• Strong analytical, quantitative, and problem-solving skills
• Ability to prioritize, multitask, and complete tasks under pressure
• Demonstrated ability to develop and maintain positive working relationships
• Experience preparing high-quality reports using automated tools
• Commitment to continuous learning and professional development
• Participation in multiple projects as a contributor or point of contact

Preferred Qualifications, Capabilities, and Skills

• Knowledge of operational dashboards and business information platforms
• Experience in project management and data storytelling
• Familiarity with global payment processing or merchant acquiring
• Proven track record of recommending innovative business solutions
• Experience supporting large-scale business initiatives
• Ability to synthesize complex data into actionable insights

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.