Service Coordinator

1 week ago

Mandaluyong City, National Capital Region, Philippines ConnectOS Full time

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

What are we looking for? Skills Required:
• Experience in service coordination or administration, preferably in engineering, mining, or industrial sectors.

• Strong organizational and multitasking skills with the ability to manage competing priorities.

• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with internal and external stakeholders.

• High attention to detail and accuracy in documentation and invoicing.

• Proactive and solutions-focused mindset.

Desirable

• Experience with service management or enterprise resource planning (ERP) systems, such as Simpro.

• Understanding of compliance and induction processes for site access.

What will you do?

Service Scheduling & Coordination

• Act as the primary contact for service-related customer inquiries

• Schedule service jobs promptly and accurately, maintaining calendars in line with fatigue management policies.

• Proactively manage service bookings by understanding customer rosters, service cycles, and optimising technician deployment.

Travel & Logistics

• Coordinate travel arrangements including flights, car hire, and accommodation for

service personnel.

• Ensure travel logistics are cost-effective and aligned with job requirements

Timesheets & Invoicing

• Verify timesheets against signed site day sheets and ensure compliance with

company policies.

• Prepare accurate invoicing based on customer agreements, including overtime and travel provisions.

Compliance & Inductions

• Collaborate with the People and Culture team to maintain the training matrix and ensure technicians are site-ready.

Customer & System Management

• Update insurance and compliance documentation on client portals and

management systems.

Join the awesome team and enjoy these benefits & perks:

  • Hybrid (2 days onsite, 3 days WFH)
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our client is an IT Solutions company, they specialize in the development, production, and sale of xerographic and document-related products and services across the Asia-Pacific region.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.#Ll-RG3

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