Manager, Enterprise Risk Management

The Manager, Enterprise Risk will report to the Director, Risk Intelligence and Analytics in Global Risk Intelligence and Technology (GRIT), supporting the Global Enterprise Risk Management (ERM) function, and consequently will have a dual reporting line to the Global ERM function. This manager plays a dynamic role in leading and/or supporting numerous initiatives and processes which will enable senior leaders of the Company to make informed risk-adjusted decisions. This role offers valuable opportunities in contributing to the enhancement of the Company's ERM Framework.

Position Responsibilities:

• Lead the overall coordination and delivery of enterprise-wide risk reports on behalf of the Chief Risk Officer (CRO). These reports are produced at varied frequencies, tailored for internal audiences including the Executive and Board Risk Committees. Each report provides nuanced perspectives on the ERM Framework, the Company's risk profile, and the ongoing programs and initiatives which seek to enhance them.

• Prepare presentations and information / disclosure packages for external audiences such as investors, regulators and rating agencies.

• Act as a central liaison with Global Risk Management (GRM) teams involved in reporting activities.

• Maintain a comprehensive reporting calendar and workback schedules for ensure timely and high-quality deliverables.

• Support the development and periodic review of risk management policies, standards and methodologies.

• Identify and implement opportunities to streamline current risk reporting processes while enhancing controls and quality assurance.

• Collaborate across GRM to drive improvements that delivers value and efficiency (e.g., identify, develop, and implement "win-win" enhancements to current practices)

• Lead the coordination on behalf of the CRO or ERM team for various departmental operations, such as compliance reporting, business continuity management, records management, issues tracking, and oversee Risk initiatives against company-wide standards.

• Provide support across ERM's key programs, including objective assessment standards, operating models, development of risk registers, etc.

• Coordinate and support requests for information during internal or external assessments of GRM or ERM (e.g., regulatory examinations, internal audits, external self-assessments) and oversee the implementation of corrective action plans identified from findings and recommendations.

Required Qualifications:

• 5-8 years of progressive work experience in consulting, financial services, technology, risk management, or other multinational companies.

• Broad knowledge of financial services/insurance business and functions.

• Excellent attention to detail – ability to execute with high precision, track and manage a high volume of stakeholder needs, navigate competing priorities, strong time management and organization skills.

• Excellent interpersonal and collaboration skills – ability to negotiate and influence, show tact and diplomacy, ability to actively listen and show empathy.

• Strong communication skills – ability to interpret, distill and communicate complex information to generate insights and storylines in a concise and action-oriented manner.

• Team player – ability to work collaboratively, deliver results with strong integrity and by doing the right thing.

• Independent thinker – ability to be resourceful, self-motivated problem-solver.

• Change agent – ability to thrive in a fast-paced work environment under a transformational agenda, be comfortable with ad-hoc changes in workflow.

• Proficiency in Excel, PowerPoint, Word, SharePoint.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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