Live Production Assistant

About Us
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

The Role

We are looking for a Coordinator to create long-term, trusting relationships with our customers, connecting with key business executives and stakeholders and preparing sales reports.

Your responsibilities will include:

• Serve as the lead point of contact for all customer account management matters. Making sure they receive services that are within their budget and meet their needs.
• Assist with challenging client requests or issue escalations as needed
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Handle inquiries and requests from customers and address their needs
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Ensure achievement of agreed targets/KPIs
• Please note that the SOW of this position covers a certain mandatory number of working out of regular business hours ( including night shift) per week and some travel ( to/from company office/home to the Livestream studio) depending on the finalized LS schedule with clients.
• Take ownership in your daily task to maximize your productivity in bringing more client's satisfaction and contributing to the growth of our company
• Perform all other related duties assigned by supervisor or manager

Who we look for - the ideal profile:

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Can-do attitude, Teamwork, Service-centric
• Honest, willing to learn, proactive in solving problems and delivering the KPIs
• BA/BS degree in Business Administration, Sales or relevant field

What we offer:

• Excellent and competitive compensation package
• Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
• Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
• You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem

Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties