Senior Executive-Training-Voice and Accent
5 days ago
DescriptionThe role is primary responsible to identify ways for the staff to improve their overall speaking skills. This may include vocal delivery, articulation, body language, speaking techniques, and persuasive dialogue. The Communication Coach is responsible for evaluating staff to ensure adherence to communication and language acceptable standards. This individual is also responsible for providing coaching/feedback to staff to develop their communication skills. This role is also responsible for designing and delivering high performing learning solutions in relation to communication effectiveness. The job focuses on monitoring and reviewing the overall learning and development programs for an effective and efficient operational planning and process management. The job also includes curriculum and content development, module designing, evaluating training feedback, and providing recommendations to further enhance the effectiveness of trainings. Furthermore, the role is to develop and enhance business talents and evolve future leaders. The primary interactions would include assessing, training, and mentoring leadership with periodic reporting to stakeholders.ResponsibilitiesSample and evaluate language qualityIdentifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edgeWork with stakeholders to create capability building strategy based on communication-related skills identified as necessary to achieve overall organization goalTraining need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training materialDesigning training aids like activities, role plays, case studies, etc. to make the training session livelier and more interactiveEnsuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standardsIdentification of appropriate methodology for the implementation of trainingTraining and certification of trainers on the training modulesBuilding PPTs and other material and participate in presentation to the client/ internal customersParticipate during client visits (presentation of communication programs)QualificationsAt least 12 months tenure in EXLAt least 12 months in the current roleShould not be on PDP within 6 months from date of NODShould not have received a PIP in the past 12 monthsMinimum of 4.0 rating in the last 6 months (Goal and Competency)Must have no issues on Attendance and Reliability (
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Senior Executive-Training-Voice and Accent
5 days ago
Philippines EXL Full time ₱900,000 - ₱1,200,000 per yearDescriptionClassroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on customer experience...
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Senior Executive-Training-Voice and Accent
5 days ago
Philippines EXL Full time ₱50,000 - ₱150,000 per yearDescriptionJob Description:Classroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on...
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Philippines EXL Full time ₱900,000 - ₱1,200,000 per yearDescriptionClassroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on customer experience...
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Philippines EXL Full time ₱900,000 - ₱1,200,000 per yearDescriptionClassroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on customer experience...
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Philippines EXL Full time ₱200,000 - ₱600,000 per yearDescriptionClassroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on customer experience...
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Senior Executive-Training-Clinical Training
5 days ago
Philippines EXL Full time ₱1,200,000 - ₱3,600,000 per yearDescriptionPosition Overview The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for developing and improving the process-specific curriculum, conducting...
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Executive Virtual Assistant
5 days ago
Philippines Scale Virtually Full time $100,000 - $260,000 per yearWe seek a highly organized and experienced Executive Virtual Assistant (EVA) to support a visionary CEO in managing multiple organizations. As the Executive Virtual Assistant, you will be crucial in optimizing the CEO's time, coordinating projects, and providing efficient administrative support.Responsibilities:Act as the primary point of contact for company...
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Senior Executive-Training-Process Training
5 days ago
Philippines EXL Full time ₱1,200,000 - ₱2,400,000 per yearDescriptionIn this role, you'll make an impact in the following ways:Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services.Create an enjoyable, energized, cohesive, and relevant learning experience across learning academy.Manage allocation of people and financial resources for Learning and...
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Senior Executive-Training-Process Training
5 days ago
Philippines EXL Full time ₱250,000 - ₱500,000 per yearDescriptionThe primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. ResponsibilitiesClassroom Management Conducts new hire interview and provide feedback to operationsConducts...
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Executives-Voice-Customer Service
5 days ago
Philippines EXL Full time ₱200,000 - ₱250,000 per yearDescriptionJoin our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're ready...
