Client Onboarding

4 days ago

Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time ₱1,440,000 - ₱6,000,000 per year

Join our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service. Shape the future by implementing strategic initiatives for Payments clients and partnering with technical teams globally. Unlock your potential and make your mark by ensuring client satisfaction and safeguarding team performance through effective training and risk management.

Job Summary: 

As a Client Service Manager, you will oversee the daily operations of a multi-discipline team, ensuring high-quality client service and addressing escalations from both internal partners and external clients. You will partner globally to meet financial goals and overall business objectives while implementing strategic initiatives for our Payments clients.

Job Responsibilities:

  • Oversee daily operations of a multi-discipline team.
  • Ensure high-quality client service and address escalations.
  • Engage in cross-organizational reporting and executive communications.
  • Implement strategic initiatives for Payments clients.
  • Safeguard team performance and training.
  • Ensure client satisfaction standards are met and shape execution of client service strategies.
  • Evaluate staffing plans to achieve site and product SLA goals.
  • Lead and manage multiple projects with senior managers globally.
  • Maintain and report on production statistics.
  • Ensure adherence to risk procedures and minimize risk and take ownership of client issues.

Required qualifications, capabilities, and skills:

  • Develop plans for staffing and readiness to achieve client standards.
  • Coordinate with peers to maximize efficiency.
  • Make strategic and timely decisions with minimal supervision.
  • Approve hiring and staffing recommendations.
  • Ensure adherence to budgetary guidelines and capacity planning.
  • Demonstrate superior management abilities and client service techniques.
  • Proven track record in service planning with strong problem-solving skills.
  • Strong English communication skills.
  • Handle time-sensitive transactions effectively.

Preferred qualifications, capabilities, and skills:

  • 8+ years of relevant experience, including 5 years in a client-facing role and management experience.
  • Bachelor's degree or equivalent experience/training.
  • Banking or Treasury Services experience is a plus.
  • Proficient operations management skills.
  • Strong adaptability to multi-site environments and change.
  • Proven track record in service planning and decision-making.

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