Branch Administration Team Lead

1 week ago

Manila, National Capital Region, Philippines GigaHertz Computer Systems Full time ₱900,000 - ₱1,200,000 per year

Position

Branch Administrative Personnel (BAP) Team Lead (Mainly: Cashiers Team Leader)

Key Responsibilities

PROCESS MANAGEMENT & COMPLIANCE

Supervise and guide all BAPs in various branches

Implement standard cashiering process that drives better customer experience.

COORDINATION & COMMUNICATION

Serve as the primary point of contact between Head Office (Accounting, Product, etc.) and BAPs.

Disseminate updates, policies, and procedural changes to all branch administrative staff (e.g. promos, payment methods, etc.)

TRAINING & DEVELOPMENT

Conduct onboarding and regular training sessions for new and existing BAPs.

Develop and implement standard operating procedures (SOPs) for administrative processes.

COACHING AND MOTIVATION

Conduct regular 1:1 discussion with the team to understand their needs and align mindset with the Company's core values.

Monitor workload distribution and provide support to ensure operational efficiency.

PERFORMANCE MANAGEMENT

Ensure that all KPIs are communicated, measured and met

Ensure that audit findings are kept low to nil

Qualifications:

Bachelor's Degree in Business Administration, Accounting, Finance, or a related field.

Minimum of 3–5 years of experience in branch operations, cashiering supervision, or administrative management (preferably in retail or distribution).

Strong leadership and people management skills.

Excellent communication and coordination abilities.

Highly organized, detail-oriented, and capable of handling multiple priorities.

Proficient in Microsoft Office applications; experience with ERP or POS systems is an advantage.

Working Conditions:

Office-based employee with regular visits to branches.

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