Contact Centre Specialist

1 week ago

Manila, National Capital Region, Philippines PSO (MANILA) LIMITED Full time

RESPONSIBILITIES

  • Assist the Customer Service team through all post settlement phone enquiries
  • Ensure the timely collection and maintenance of delinquent accounts through controlled policy, processes and legislative requirements
  • Ensure customers are provided with the highest level of service within company guidelines
  • Ensure that all functions are completed accurately and within service level agreement
  • Responsible in handling customer enquiries relating to mortgage and auto products via tools and systems
  • Ensure the minimization of fraud, credit, and operational losses in the organization to below industry standards

SELECTION CRITERIA

  • Candidate must possess at least a Bachelor's/College Degree in any field
  • Excellent English communication skills, both verbal and written
  • Minimum of two (2) years' experience in a Contact Centre or Collections environment
  • Any contact centre experience will be considered for this position
  • Knowledge of Australian Finance Regulatory Environment will be an advantage
  • Experience in a BPO/multinational institution is preferred

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