Sr Quality Manager

1 week ago


Taguig, National Capital Region, Philippines Alldigi Tech Manila, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

Description:

  • Design and implement comprehensive quality assurance frameworks to ensure consistent, high-standard customer interactions across all channels.
  • Lead a team of quality auditors and supervisors, providing strategic direction, coaching, and performance management to ensure excellence in execution.
  • Lead root cause analysis and develop targeted corrective action plans to address performance gaps and systemic issues.
  • Champion continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to enhance service delivery and operational efficiency.
  • Identify and resolve process inefficiencies, recommending strategic enhancements that elevate customer experience and streamline operations.
  • Oversee multiple lines of business, partnering closely with operations to ensure quality targets and client requirements are consistently met.
  • Develop and deliver insightful quality performance reports to senior leadership, highlighting trends, risks, and opportunities for improvement.
  • Manage internal and external audits, ensuring thorough documentation, compliance, and timely resolution of findings.
  • Ensure full compliance with regulatory standards and internal policies, maintaining a culture of accountability and excellence.
  • Present quality performance metrics and strategic insights to executive clients, fostering transparency and alignment with client expectations.
  • Serve as the primary liaison for client quality-related matters, proactively addressing concerns and ensuring satisfaction.
  • Facilitate regular client reviews, providing clear reporting and actionable recommendations to strengthen partnerships.
  • Translate client feedback into strategic quality initiatives, driving measurable improvements in service and satisfaction.
  • Collaborate cross-functionally with stakeholders in Operations, HR, IT, and other departments to align quality goals with broader organizational objectives.

Qualifications:

  • Bachelor's degree (required)
  • Minimum of 2 years' experience as a Senior Quality Manager
  • 5–10 years of experience in the BPO industry
  • At least 5 years of experience in a Quality or Customer Experience role within a BPO setting
  • Background in healthcare (preferred)
  • Lean Six Sigma training or certification (preferred)
  • Willingness to work on-site
  • Proven experience in stakeholder management at senior and executive levels, including relationship building
  • Strong communication and interpersonal skills
  • Demonstrated ability to manage multiple lines of business in a Senior Quality Manager capacity
  • Strong analytical skills and the ability to translate data into actionable insights
  • Demonstrated experience in strategic action planning and execution

Job Type: Full-time

Work Location: In person



  • Taguig, National Capital Region, Philippines StaffLink Express Full time ₱180,000 - ₱250,000 per year

    Role: Sr Manager Process Improvement (Service Excellence)Site: Shaw, Cubao / TaguigWork Set-up: OnsiteSchedule: Night ShiftStart date: ASAPSalary: 180k base pay + 20,650 allowance with sign on bonusQualifications:• LSS Greenbelt Certified• Process Improvement experience in BPO Setup is required• At least 5 years' experience in a Process Improvement...

  • sr. audit manager

    3 days ago


    Taguig, National Capital Region, Philippines Aickman and Greene Full time ₱1,440,000 - ₱1,800,000 per year

    Job description:The Sr. Audit Manager will be responsible for overseeing external audit engagements, managing client relationships, and leading audit teams to deliver high-quality audit and assurance services. This role requires strong technical expertise in auditing and accounting standards, excellent leadership skills, and the ability to provide strategic...

  • Sr. Manager

    4 days ago


    Taguig, National Capital Region, Philippines Nezda Global Full time ₱120,000 - ₱180,000 per year

    Position:Sr. Manager - Wealth and Fund ManagementLocation:Taguig SiteSchedule:Night ShiftWork Set-up:On SiteEmployment Type:Full Time and Direct HireTheSenior Manager for Wealth and Fund Managementis responsible for leading investment strategies, managing client portfolios, and ensuring optimal asset allocation to meet clients' financial goals. The role...


  • Taguig, National Capital Region, Philippines Aickman&Greene Full time ₱1,440,000 - ₱1,800,000 per year

    The Sr. Audit Manager will be responsible for overseeing external audit engagements, managing client relationships, and leading audit teams to deliver high-quality audit and assurance services. This role requires strong technical expertise in auditing and accounting standards, excellent leadership skills, and the ability to provide strategic insights that...

  • Sr. Manager

    4 days ago


    Taguig, National Capital Region, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per year

    Sutherland is seeking a creative and self-motivated person to join us as a Sr. Manager for Instructional Design. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionThe Senior Manager for...

  • SR. ACCOUNT MANAGER

    4 days ago


    Taguig, National Capital Region, Philippines IG Evolution Corporation Full time ₱960,000 per year

    As a SR. ACCOUNT MANAGER, you will play a pivotal role in driving the success of our brand partners by managing, optimizing, and expanding their presence on the TikTok platform. You will act as the key point of contact for our clients, overseeing strategic account management, growth initiatives, and ensuring top-tier service for our TikTok Shop clients.Key...


  • Taguig, National Capital Region, Philippines Filinvest Development Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    About The Job Sr. Talent Attraction ManagerThe Talent Attraction Manager will have a passion for recruiting, a strong sense of what it takes to find top talent, and the ability to develop deep relationships with candidates and hiring managers. This individual will be responsible for leading and executing our full-cycle recruitment strategy, building...

  • Sr. Content Writer

    4 weeks ago


    Taguig, National Capital Region, Philippines Cognizant Full time

    Job SummaryWe are seeking a Sr. Content Writer with 4 to 6 years of experience to join our team. The ideal candidate will excel in creating engaging and informative content for various learning platforms. This role requires expertise in project scope management articulate Adobe Captivate storyboarding and instructional designing. The position is office-based...


  • Taguig, National Capital Region, Philippines CBRE Full time ₱900,000 - ₱1,200,000 per year

    Workplace Exp Sr Coordinator - Taguig CityJob ID238411Posted22-Sep-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestCustomer Service, Workplace StrategyLocation(s)Taguig - National Capital Region - PhilippinesAbout the Role:As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service...


  • Taguig, National Capital Region, Philippines People Matter PH Full time ₱1,440,000 - ₱2,160,000 per year

    About the RoleWe are hiring a IT Audit and Risk Management Sr. Manager. This role requires strong expertise in IT audit, risk assessment, and security frameworks, with proven managerial experience in delivering audit and compliance projects.Key QualificationsBachelor's degree in Accounting, Computer Science, Information Systems, Engineering, or related...