Medical Scheduler

4 days ago

Work from Home, Philippines Find Your Balance, Center for Growth & Change Inc Full time ₱150,000 - ₱250,000 per year

We are looking for a Medical appointment setter & scheduler with experience in the mental health field.

Job Title: Appointment Setter & Scheduler

Location: Remote

Job Type: Part-Time to Full-Time

Schedule

  • Part-time: 8 AM PST to 12 PM PST
  • Full-time: 8 AM PST to 4:30 PM PST

Starting rate: $5/hr

Compensation:

$5 hourly

Responsibilities:

Appointment Scheduling & Coordination

  • Schedule, reschedule, and confirm client appointments
  • Manage therapists' availability and update calendars accordingly
  • Ensure appointment slots are optimized for efficiency
  • Send reminders and follow-ups to reduce cancellations and no-shows

Client Communication & Support

  • Respond to inquiries via phone, email, or chat regarding appointment availability
  • Provide clear instructions for telehealth sessions and answer basic client questions
  • Assist clients with troubleshooting scheduling issues
  • Explain mental health benefits to clients, including coverage, co-pays, and deductibles

Administrative Support

  • Maintain accurate records of scheduled appointments and cancellations using mental health EMR systems
  • Track appointment trends and suggest improvements to scheduling processes
  • Coordinate with the billing team regarding appointment-related concerns
  • Verify insurance and check patient eligibility before scheduling

Qualifications:

  • Experience in healthcare or mental health scheduling is STRONGLY REQUIRED
  • Experience in scheduling, customer service, or administrative support
  • Knowledge of mental health EMR systems and experience managing client records
  • Familiarity with mental health benefits and ability to explain coverage, co-pays, and deductibles to clients
  • Strong organizational and time-management skills
  • Excellent verbal and written communication skills
  • Ability to multitask and work in a fast-paced environment
  • EMR experience required, preferably in a mental health setting

About Company

Find Your Balance, Center for Growth and Change Inc., is a mission-driven mental health practice providing telehealth services across California. Our mission is to create a world where mental health is prioritized and accessible to all.

Core Values

  • Growth through teamwork and positivity
  • Respect in every interaction
  • Ownership and accountability
  • Willingness to lead
  • Togetherness in compassion and empathy
  • Honesty and integrity

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