Associate CSM

1 week ago

Taguig, National Capital Region, Philippines Empower Full time ₱600,000 - ₱1,200,000 per year

Position Overview:

Responsible for answering inbound telephone inquiries regarding retirement plans from plan sponsors, advisors, partners, and third-party administrators. Accountable for daily support of our clients and intermediaries by responding timely and accurately to general and technical inquiries. Manage daily communications with internal and external parties to maintain strong client relationships; manage and coordinates inquiries and address issues within required timeframes.

What you will do:

  • Proactively follows up on outstanding issues with internal functional areas as well as with external clients.
  • Typically handles issues related to: contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting and general inquiries.
  • Ensures issues are being resolved and clients are kept apprised of progress ensuring highest level of client service and satisfaction.
  • Typically handles straightforward problems/issues and refers more complex issues to senior staff.
  • Educates clients on plan provisions and functionality of plan sponsor website and EIVR.
  • Promptly handles escalated issues.
  • Promotes self-service and education on the plan sponsor service center.
  • Assist with coordination of various client tasks for senior staff.

  • Client Service Manager

    3 days ago

    Taguig, National Capital Region, Philippines Empower Full time ₱1,200,000 - ₱2,400,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Account Associate, Mid Market

    7 days ago

    Taguig, National Capital Region, Philippines Atlassian Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part...

  • Account Associate, Mid Market

    1 week ago

    Taguig, National Capital Region, Philippines Atlassian Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part...

  • IT Senior Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines JBW Managed Consulting and Services Full time ₱960,000 per year

    Job Responsibilities – IT Senior Support Specialist - MS365 and ServiceNow AdministratorESSENTIAL DUTIES AND RESPONSIBILITIESPlatform-Focused Technical SupportProvide advanced troubleshooting and resolution for issues related to Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and ServiceNow (ITSM, CSM, workflows, automation).Respond to...

  • Account Associate, Mid Market

    3 weeks ago

    Taguig, Philippines Atlassian Full time

    Account Associate, Mid Market - EMEA (Emerging Markets) Atlassian Taguig, National Capital Region, Philippines Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire...

  • Technical Program Lead

    3 weeks ago

    Taguig, Philippines Globe Telecom Full time

    Overview At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description: Technical Program Management oversees and coordinates complex technical programs and projects. They ensure that these programs...

  • Training Facilitator

    3 weeks ago

    Taguig, Philippines Edge Full time

    At Edge, we’re on a mission to eliminate geographic borders as barriers to full-time employment and fair wages. We’re creating a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North American businesses. As a Training Facilitator in our Talent Development team, you will play a critical role in delivering impactful...