Junior IT Consultant for a UK IT Firm

Our client is a specialized boutique consultancy dedicated to delivering Managed Consulting services tailored for start-ups and small to medium-sized businesses (SMBs). They bridge the gap between innovative enterprises and accessible consulting, empowering our clients with expert guidance, cutting-edge solutions, and personalized support to drive their growth and success.

Our mission is to make enterprise-level consulting achievable and affordable, ensuring that every client, regardless of size, can leverage top-tier IT strategies and technologies to thrive.

They go beyond traditional order-taking by actively partnering with our customers to understand their unique challenges and opportunities. Through extensive automation and intelligent process optimization, they enable our clients to scale efficiently, enhance operational performance, and achieve sustainable growth.

Why It's Worth Working with Us:

• No Exclusivity: We do not believe in exclusivity when it comes to the right talent. It is 2024, and the working model has evolved. You are welcome to have a day job or other contracts as long as you can hit the objectives with us at your own pace.
• Innovative Environment: Join a forward-thinking startup consultancy that embraces the latest technologies and methodologies to deliver exceptional solutions.
• Professional Growth: We encourage continuous personal and professional development. From attending workshops and training sessions to pursuing certifications and participating in knowledge-sharing meetings, you'll have the resources to keep growing your skills.
• Collaborative Team: Our team is composed of passionate professionals who are dedicated to excellence and innovation. All our consultants are ex-consultants from the Big 4 firms, bringing a wealth of knowledge, best practices, and a high standard of service to our clients.
• Impactful Projects: Collaboration is at the heart of everything we do. Whether you're working remotely or in our modern office space, you'll have ample opportunities to collaborate with colleagues, share ideas, and contribute to projects that make a real impact.
• Automation Focus: Leverage cutting-edge automation tools and practices to streamline processes and enhance service delivery.
• Flexible Work Arrangements: We understand the importance of balancing work with personal life. Our flexible work arrangements allow you to manage your time effectively, ensuring you can excel in your role while maintaining a healthy work-life balance.
• Inclusive Culture: Diversity and inclusion are integral to our company values. We strive to create a workplace where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
• Empowerment and Autonomy: We trust our consultants to take ownership of their projects and responsibilities. This autonomy fosters a sense of ownership and pride in your work, encouraging you to bring your best ideas forward.

Job Title: Junior IT Consultant (Contract – up to 40hr a week)

Location: Remote (100%)

Contract Duration: 12 months

Job Summary:

We are seeking a cyber-aware motivated and skilled Junior IT Consultant to join our

dynamic team on a contractual basis. The ideal candidate will possess strong

Microsoft certifications, particularly as a Microsoft 365 Administrator Expert, and

have hands-on experience in the IT industry. Proficiency with tools like Jira and

familiarity with the ITIL framework of support are essential for success in this role.

Key Responsibilities:

• Microsoft 365 Administration: Manage and support Microsoft 365

environments, including user administration, security settings, and service

configurations using tools such as Exchange Online, SharePoint Online,

Microsoft Teams, and OneDrive for Business.

• IT Support & Troubleshooting: Provide Tier I and II support under the ITIL

framework using Jira IT Service Management ensuring timely resolution of

incidents and service requests.

• Project Collaboration: Utilize Jira for tracking project tasks, issues, and

progress, collaborating effectively with cross-functional teams using platforms

like Microsoft Teams and Front for communication.

• System Integration: Assist in integrating Microsoft 365 services with existing

IT infrastructure and third-party.

• Documentation: Maintain comprehensive documentation of systems,

processes, and support activities within the companies Confluence to ensure

knowledge sharing and continuity.

• Continuous Improvement: Identify opportunities for system enhancements

and process optimizations using analytics tools like Power BI to improve

efficiency and service quality.

Qualifications; Requirements:Education:

• For Experienced Candidates: Bachelor's degree in Information Technology,

Computer Science, or a related field. Equivalent work experience may be

considered.

• For Graduate Program Applicants: Recent graduates with a Bachelor's

degree in Information Technology, Computer Science, or a related field.

Passion for IT consulting and a strong desire to learn and grow in the field.

Certifications:

• For Experienced Candidates: Microsoft 365 Administrator Expert (mandatory).

Additional Microsoft and/or other vendor related certifications are a plus.

• For Graduate Program Applicants: Willingness to pursue Microsoft

certifications, including Microsoft 365 Administrator Expert, with support and

resources provided by Blue Hybrid Cloud.

Experience:

• For Experienced Candidates: Minimum of 2 years in the IT industry, preferably

in a consulting or support role, with experience in Enterprise consulting

being highly desirable as part of your daily activities would be to identify

opportunities and challenge the customers in thinking forward for solutions

that scale as they grow. Hands-on experience with Jira for project and issue

tracking. Familiarity with the ITIL framework and experience working within

ITIL-based support environments.

• For Graduate Program Applicants: No prior professional experience required.

Internship experience or academic projects related to IT administration,

support, or consulting are advantageous.

Technical Skills:

• Proficient in Microsoft 365 administration, including Exchange Online,

SharePoint, Teams, and OneDrive. Understanding of all M365 components

(MS-900) is considered a foundation.

• Understanding of networking, security protocols, and cloud services such as

Microsoft Azure or AWS.

• Basic scripting or automation skills using PowerShell, Python, or Bash are

advantageous.

• Low Code / No Code workflow design is highly desirable.

Soft Skills:

• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Time management skills to handle multiple tasks and meet deadlines.