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Service Coordinator

1 hour ago

Philippines Remote VA Full time

We are seeking a compassionate, highly communicative, and dependable Service Coordinator to serve as the primary point of contact for our customers. This role requires someone with strong empathy, excellent interpersonal skills, and perfect English communication, both spoken and written. The ideal candidate can build trusting relationships with customers, understand their needs, and ensure they feel supported every step of the way.

Key Responsibilities

Customer Communication

  • Answer incoming calls promptly and professionally.
  • Make outbound follow-up calls to provide updates or check on customer needs.
  • Communicate clearly, warmly, and respectfully to build long-term customer rapport.
  • Listen actively to understand customer concerns and respond with empathy.

Service Coordination

  • Assess customer needs and coordinate appropriate solutions.
  • Schedule services, appointments, or follow-up visits as required.
  • Track all interactions and customer requests to ensure timely resolution.
  • Collaborate with internal teams to relay customer concerns and ensure excellent service delivery.

Relationship Building

  • Establish a friendly, supportive relationship with customers so they feel known and valued.
  • Maintain consistency in communication to build trust and familiarity.
  • Provide reassurance and assistance, especially when customers are stressed or confused.

Administrative Support

  • Document all calls, updates, and service actions accurately.
  • Maintain organized customer records.
  • Generate simple reports or updates for management when needed.
Requirements
  • Perfect English communication — clear accent, excellent grammar, confident speaking skills (required).
  • Strong empathy, patience, and emotional intelligence.
  • Prior experience in customer service, service coordination, or administrative support.
  • Ability to stay calm and professional in difficult or emotional situations.
  • Excellent listening skills and ability to understand customer concerns fully.
Benefits

Purely work-from-home

Night Shift (EST)

Weekly pay