Product Manager

1 week ago

Makati City, National Capital Region, Philippines PENBROTHERS Full time ₱1,200,000 - ₱2,400,000 per year

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client has been a trusted digital partner since 2015, delivering big projects that hundreds of thousands of people use daily. As a boutique agency with a nimble team, they've designed and developed over 100 projects to date. Our client values quality over quantity, and they will tell you if we feel something doesn't make sense. Their goal is to be your go-to digital partner for all your needs, now and in the future.

About the Role

We're looking for a highly skilled Senior Web Developer to join our team and help deliver world-class digital products in hospitality and beyond. You'll work on mobile apps, websites, hotel booking engines, loyalty programs, and other innovative projects—collaborating closely with our head of development and a development team in The Philippines.

What you'll do

Support:

  • Manage the RSP support inbox (likely Freemius or HelpScout) using prewritten macros and AI drafts.
  • Escalate technical issues to the dev team via ClickUp / Notion / GitHub tickets.

Content:

  • Write short blog posts, FAQs, and update announcements using AI + existing plugin context.
  • Refresh plugin listings on (titles, descriptions, changelogs).

Coordination:

  • Track feature requests, changelogs, and updates.
  • Create developer tickets and test resolved issues before release.

Automation:

  • Use AI tools (ChatGPT / Claude) to draft responses, summarize feedback, or even generate docs.

What you Bring

  • Familiar with WordPress, particularly in working with plugins and navigating the admin interface.
  • Strong written communication skills for crafting clear, concise, and helpful support replies, blog posts, and documentation.
  • Experience in customer support with an emphasis on empathy, problem-solving, and escalating technical issues appropriately.
  • Comfortable using tools like ClickUp, Notion, or GitHub to manage and track developer tasks and tickets.
  • Proficient in AI tools such as ChatGPT or Claude for drafting content, summarizing feedback, and automating routine workflows.
  • Capable of writing and editing documentation, FAQs, changelogs, and updating plugin listings on
  • Strong organizational skills to track feature requests, monitor changelogs, and test plugin updates before release.
  • Quick to learn and adapt to new tools, systems, and workflows as the business evolves.

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