End User Support

5 days ago

Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱900,000 - ₱1,200,000 per year

Negros Occidental, Bacolod City, Philippines

Full Time

IT

Experienced

Job Summary:

Participate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.

Job Responsibilities:

  • Monitoring and managing end user support, site services, and VIP support functions to ensure optimal service at the site
  • Maintaining high performance levels for service-related processes, and executing improvement activities wherever necessary
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Ensuring that established Global systems, procedures, and methodologies are implemented to support outstanding service delivery
  • Providing feedback for improvement and seeing that actions are implemented on time for service delivery upgrades
  • Providing accurate and regular reports to the management on performance of the service delivery
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
  • Supervising Site End User Support Team to facilitate continual improvements in the desktop environment
  • Enabling high-level performance benchmarks with the end user environment and site services.

Job Qualifications: (Knowledge, Skills, Experience)

  • 5+ years of relevant functional experience in similar roles
  • 2+ years of experience proficiency in leading both physical and virtual teams in a diverse, large-scale environment
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery with an foundational understanding of ITIL (Information Technology Infrastructure Library) principles
  • Strong organizational skills and an ability to manage and prioritize tasks efficiently
  • Capacity to train and guide junior team members
  • Solid resource planning and problem-solving skills
  • Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese)

  • End User Support

    3 days ago

    Cebu City, Central Visayas, Philippines FPT Software Full time ₱250,000 - ₱450,000 per year

    Job SummaryWe are seeking a skilled and motivated End User Support Case Handler to join our team. The primary responsibility of this role is to manage end user support cases from initiation through resolution. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to effectively prioritize and...

  • IT Support Staff

    5 days ago

    Bacolod City, Western Visayas, Philippines Phil-Data Business Systems Inc. Full time ₱250,000 - ₱450,000 per year

    Desktop Support EngineerResponsible in providing end users support by maintaining organization's IT infrastructure.Expertise on installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performanceThis person will troubleshoot IT...

  • Technical Support Representative

    1 week ago

    Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱150,000 - ₱250,000 per year

    Technical Support RepresentativeBacolod, CityAt Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Technical Support Representative, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.What You'll...

  • IT Support Staff

    2 weeks ago

    Bacolod City, Western Visayas, Philippines LMI Corporation (Bacolod) Full time ₱250,000 - ₱350,000 per year

    Hi, we are LMI Corporation and we are looking for an IT Support Staff:Job Description:Technical Support: Respond to service requests, troubleshoot hardware/software/network issues, provide remote/onsite support, and document solutions.Maintenance & Optimization: Conduct preventive maintenance, ensure backups, and recommend system upgrades.Security &...

  • IT Support Staff

    2 weeks ago

    Bacolod City, Western Visayas, Philippines LMI Corporation Full time ₱250,000 - ₱350,000 per year

    Hi, we are LMI Corporation and we are looking for an IT Support Staff:Job Description:Technical Support: Respond to service requests, troubleshoot hardware/software/network issues, provide remote/onsite support, and document solutions.Maintenance & Optimization: Conduct preventive maintenance, ensure backups, and recommend system upgrades.Security &...

  • Helpdesk Analyst

    1 week ago

    Bacolod City, Western Visayas, Philippines Centerline Full time ₱30,000 - ₱60,000 per year

    OverviewJob SummaryThe Infrastructure Support Help Desk Analyst will be responsible for providing technical support and assistance to end-users within a Windows-based infrastructure environment. This role involves troubleshooting, resolving, and escalating technical issues related to hardware, software, and network infrastructure. The ideal candidate should...

  • system support officer

    5 days ago

    Bacolod City, Western Visayas, Philippines Metroworld Foods Services OPC Full time ₱300,000 - ₱600,000 per year

    Job Qualifications:Graduate of Electronics Computer Engineering or Information Technology or Accounting TechnologyWith years of experience supporting complex workflow driven IT SystemsWith documented experience in one or more of the following types of systems; ERP, Web Based Transactional , Supply Chain, and FinancialExperience providing user...

  • Helpdesk Analyst

    1 week ago

    Bacolod City, Western Visayas, Philippines Centerline Full time ₱25,000 - ₱50,000 per year

    OverviewJob SummaryThe Infrastructure Support Help Desk Analyst will be responsible for providing technical support and assistance to end-users within a Windows-based infrastructure environment. This role involves troubleshooting, resolving, and escalating technical issues related to hardware, software, and network infrastructure. The ideal candidate should...

  • IT Systems Administrator – User

    1 week ago

    Iloilo City, Western Visayas, Philippines Teamficient Full time ₱40,000 - ₱60,000 per year

    Position Title: IT Systems Administrator – User & Tools ManagementLocation: RemoteEmployment Type: Full-TimeExperience Level: 2+YearsCompany: Teamficient - Salary Range: $800 - $1000 (Negotiable for highly experienced candidates)Work Schedule:Time Range: Between 7 AM – 7 PM CST (Graveyard shift)Working Hours: 9 hours per day (8 working hours + 1-hour...

  • ERP Support

    2 weeks ago

    Iloilo City, Western Visayas, Philippines iEMINENCE, INC. Full time ₱150,000 - ₱250,000 per year

    Job Title:ERP Support (Entry-Level)Job Description:We are seeking a proactive and detail-orientedERP Supportprofessional to assist in the implementation, maintenance, and user support ofInfor ERP systems. This entry-level position is ideal for fresh graduates who are eager to build a strong foundation in ERP operations, data management, and process...