Sr. Systems Engineer

2 days ago

Remote, Philippines 3GC Group Full time $40,000 - $80,000 per year

ABOUT THE ROLE:

As a Systems Engineer, you are a key part of an outstanding 24x7 global support team that provides technical support to ensure our customers' games and their players stay online. As the main point of contact in keeping some of the most prestigious games operational at all times, you'll be adept at responding swiftly but articulately to customer requests, solving complicated technical issues on their behalf. Taking care of customer challenges is normal for you, working to help other members of the team with particularly difficult issues. You'll live and thrive in a live operational environment where the pace is never slow, constantly working on hard problems that span multiple teams. You are adept at taking a hard customer challenge and translating that into a problem that needs to be solved, driving the issue to a resolution for your customer. If this sounds exciting to you, and you're a technical authority with your fingers on the pulse of the latest innovative Hosting, gaming, and cloud tech, we want to hear from you

RESPONSIBILITIES:

In this role, you'll get to...

ensure a detailed understanding and troubleshooting of users' needs, responding to customer requests and tickets within contractually committed SLAbe comfortable raising issues to relevant technical teams where vital, as well as supporting users and internal teams by assuming relevant roles within a defined incident management processconnect with third-party vendors to check, maintain, or replace hardware, as well as help to identify and fix network-related issueswork with large game publishers and studios in a one-on-one setting, solving issues, often via video conferencingrespond to sophisticated tickets, navigating difficult scenarios that may require you to work across multiple teamsdo diagnosing and performing root cause analysis on both incidents and customer-raised problems


REQUIREMENTS:

On day one, we'll expect you to...

have experience with hosting/IaaS/cloud products and services in a customer-facing technical support capacityhave deep experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools, etc.)have experience with the management of a Cisco ISE environmentbe comfortable supporting VMWare in a hyperconverged Cisco UCS environmentbe comfortable working in shift patterns of work (5 days on, 2 days off); weekend shifts and working national holidays as part of this rolebe self-managed, responsible, and highly productive individual - known by others for getting things done right the first timebe comfortable being part of a regular on-call rotation supporting our customers and internal teamshave a keen curiosity about programming or tinkering with your own code-based projectshave experience working as part of a global shift-oriented team with handovers of informationhave experience working in the gaming industry, ideally in backend systems for online gameshave experience with game engineshave a fully functional and up-to-date computer with which to perform dutiesbe willing to install next-generation endpoint protection on the computerbe a current resident of the Philippines, and can perform work from therebe willing to work in the US Pacific time zone or the client's time zone

NOTE: This is a remote (work from home) job.

  • Service Desk Engineer

    2 days ago

    Remote, Philippines NarraSoft Full time ₱400,000 - ₱600,000 per year

    Because technology should empower people—not overwhelm them—we're searching for Service Desk Engineers who thrive on solving problems and supporting clients worldwide. If you're passionate about helping others and bringing fresh solutions, NarraSoft would be excited to have you on our team.   We are continuously growing our network of skilled Service...

  • Senior DevOps Engineer

    4 days ago

    Remote, Philippines DevLynx Full time $80,000 - $140,000

    Description We are looking for a talented Senior DevOps Engineer to join DevLynx, a leading IT company. As a Senior DevOps Engineer, you will play a crucial role in designing, implementing, and maintaining the infrastructure that supports our software development projects. Your expertise will be vital in optimizing our development processes, ensuring...

  • Lead Cloud Platform Engineer

    2 days ago

    Remote - Philippines 3Cloud Full time ₱30,000 - ₱60,000 per year

    Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for youAt...

  • Senior Full Stack Software Engineer

    2 days ago

    Remote, Philippines NarraSoft Full time ₱1,200,000 - ₱2,400,000 per year

     At NarraSoft, we believe true innovation comes from combining technology with creativity. We're building a team of talented engineers who are eager to push boundaries and deliver meaningful solutions for clients worldwide. As a Senior Full Stack Software Engineer, you'll play a key role in shaping products, solving challenging problems, and driving...

  • Sr. Webflow Developer-PH

    2 days ago

    Remote, Philippines 3GC Group Full time ₱50,000 - ₱100,000 per year

    ABOUT THE ROLE: We're looking for experienced Webflow developers with WordPress experience to help us build high-quality, custom websites using today's most modern tools and frameworks. This is a full-stack role encompassing everything from architecture and API integrations to advanced animations and QA.You'll work collaboratively across design, SEO, and...

  • Sr. WordPress Developer-PH

    2 days ago

    Remote, Philippines 3GC Group Full time $40,000 - $80,000 per year

    ABOUT THE ROLE: We're looking for experienced WordPress developers to help us build high-quality, custom websites using today's most modern tools and frameworks. This is a full-stack role encompassing everything from architecture and API integrations to advanced animations and QA.You'll work collaboratively across design, SEO, and strategy teams to bring...

  • Full Stack Software Engineer

    2 days ago

    Remote, Philippines NarraSoft Full time ₱45,000 - ₱90,000 per year

    Technology has the power to open doors and create opportunities worldwide. We're searching for full-stack engineers who are eager to learn, grow, and build solutions that truly empower people. If this drive resonates with you, NarraSoft would be proud to welcome you to our passionate team.   We're looking for a Full-Stack Software Engineer to help build...

  • Sales Engineer, Philippines

    2 days ago

    Remote, Philippines BlueVoyant Full time ₱1,200,000 - ₱2,400,000 per year

    Sales Engineer, PhilippinesLocation: PhilippinesBlueVoyant is seeking a highly experienced Sales Engineer with deep experience selling managed security service offerings to enterprise organizations. In this role you will be working within the sales engineering organization supporting BlueVoyant and channel partners' sales teams.Your thorough understanding of...

  • Service Desk Engineer

    2 days ago

    Remote, Philippines NarraSoft Full time $40,000 - $80,000 per year

    Great support isn't just about solving problems—it's about helping people feel empowered to do their best work. That's the heart of our Service Desk team. Every ticket closed, every issue resolved, and every question answered makes a real difference in how our clients move forward. If you believe technology should make life easier and work smoother, this...

  • Remote Software Test Engineer

    1 week ago

    Remote, Philippines Scopic Full time

    Are you passionate about ensuring software quality through advanced automation? If you're an innovator by nature and a Software Test Engineer with strong Python skills, we'd love to hear from you! This is a full-time, home-based position. Join our global team of 250+ professionals from over 60 countries.What your day-to-day will look like: Design, develop,...