Service Delivery Trainer

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY:

The Trainer for Service Delivery is responsible for delivering comprehensive training programs to employees. This individual is also responsible for the development of training programs, materials, and courses of Xerox's end-to-end transition management processes. This role focuses on enhancing employee proficiency in organizational processes, procedures, and systems to ensure operational excellence and continuous improvement.

ROLES AND RESPONSIBILITIES:

• Design and deliver training programs focused on process, procedure, and system proficiency.
• Facilitate classroom, virtual, and on-the-job training sessions for new hires and existing employees.
• Develop training materials, manuals, and documentation to support learning initiatives.
• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Collaborate with process owners and subject matter experts to ensure training content accuracy and relevance.
• Maintain training records and ensure compliance with organizational standards.
• Conduct training needs analysis to identify skill gaps and develop targeted learning solutions.
• Support continuous improvement initiatives by identifying opportunities for process optimization through training.

EXPERIENCE AND BACKGROUND:

Ideal candidate will have:

• Minimum of 3 years of experience in training or learning and development, preferably in a shared services environment.
• Experience with transactional operations execution to defined service level agreements and quality
• Experience in successful project management is desired.
• Experience in Key Performance Indicators (KPIs), metrics management, and problem-solving methodologies

TECHNICAL COMPETENCE:

• Excellent communication and presentation skills.
• Ability to design engaging and effective training content.
• Experience in developing training plans
• Must have excellent facilitation and training skills in an adult learning setup
• Able to conduct and coordinate training activities to a target population.
• Familiar with the principles of Train-the-Trainer
• Ability to work collaboratively across teams and geographies.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Office Suite and e-learning tools.
• Strong understanding of ERP Platforms, CRM systems and other tools used in Lexmark and Xerox workstreams

KEY METRICS:

• Training Completion Rate
• Learner Satisfaction Score
• Assessment Pass Rate
• Time-to-Proficiency (Learning Curve)
• Training Attendance Rate
• Training Needs Fulfillment
• Training Effectiveness

EDUCATION:

• Bachelor's degree in business, finance, engineering or related field, with units on Education preferred

Job Types: Full-time, Permanent

Benefits:

• Company events
• Employee discount
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Work from home

Work Location: In person