Call Center Agent

4 days ago

Cebu City, Central Visayas, Philippines Smart Apartment Data Full time
Outbound Call Center Agent

This is a work remotely position based in Cebu, Philippines

Looking to work at fun and dynamic software company? We're a growing software company looking for experienced Customer Service Advocate.

As a winner of the 'Houston Best & Brightest Companies to Work for ', we place strong emphasis on offering a fun work-environment, healthy work-life balance of course, fun and challenging work.

See our near 5-star employer rating on Glassdoor



Responsibilities
  • Ability to arrive to work on time, and as scheduled
  • Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection
  • Personable and willing to quickly build relationships over the phone
  • Able to explain difficult concepts in simple terms
  • Willing and able to persuade respondents to participate phone call
  • Consent to be monitored and recorded while conducting phone calls
  • Goal focused with willingness to accept coaching and development
  • Work with Quality Control manager on improving overall call stats and customer satisfaction scores.


Benefits
  • 100% Location Independent
  • Competitive hourly rate with bonus opportunities.
  • Fun and dynamic work culture


Requirements ( read carefully )
  • High School diploma or GED equivalency
  • 6 months of prior call center experience
  • Computer and typing skills (data entry)
  • Reading comprehension ability (English)
  • Fluent in the English Language
  • Prior experience working the graveyard/overnight shift
  • Prior experience working remotely from home (Preferred)
  • Prior experience in outbound research calling, or similar (Preferred)
  • Ability to use a phone or wear a headset for extended periods of time
  • Ability to use a computer keyboard and mouse
  • Work environment is indoors, majority of time is spent sitting at a desk

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