Site Reliability Engineer

Get AI-powered advice on this job and more exclusive features. Site Reliability Engineer (SRE) will assist the SRE team in support of the Royal Caribbean website using application and user performance data to guide informed decision making. The SRE will use site performance metrics collected by various sources and tools to support the following tasks: the initial triage of critical production incidents, analysis of bugs, implementing best practices in site reliability engineering, optimizing infrastructure, ensuring seamless collaboration between internal teams and external service providers, among other operational initiatives.

Critical Incident SupportResponsible for the initial response, triage, and communication of key production incidents(customer impacting) that occur on the site. Performs analysis of incident impact on site to determine the root cause by reviewingperformance data, including end user experience, application metrics, and infrastructuremetrics

Support product team initiatives and releases

Synthesizes and communicates incident details to the production team, stakeholders, including executive level stakeholders. Document incident, perform postmortem and create next steps (as needed)Monitor and Optimize SystemsProvides insight into application performance metrics (errors, exceptions, baseline violations,etc.) to identify technical impacts of bugs and identify business value of bug fixes and enhancements. Ensure System Reliability and PerformanceUnderstands high level view website operations to identify performance trends betweenbusiness processes

Performs daily governance of application monitoring software. Collaboration with Cross-Functional TeamsEstablish and maintain clear communication channels (e.g., Slack, Teams) with the scrum and marketing teams. ExperienceMinimum Years of Experience: 3-6 years in Site Reliability Engineering (SRE), DevOps, QA, or a related IT operations role.

Skills and AbilitiesTechnical Expertise:Proficiency in cloud platforms such as AWS, AWS Elastic Beanstalk. Understanding of API design principles: REST, SOAP, GraphAdvanced knowledge of monitoring and logging tools (AppDynamics, Datadog, Splunk, New Relic, etc.). Familiarity with Adobe AEM Cloud is preferred to enhance system performance and reliability

Problem-Solving Skills:Strong analytical and troubleshooting skills to diagnose and resolve complex production issues swiftly. Ability to develop and implement effective incident response plans. Communication and Collaboration:Excellent written and verbal communication skills for effective interaction with cross-functional teams and documentation.

Ability to collaborate with Development, QA, IT, and external managed service providers to ensure seamless operations. EducationBachelor's Degree: In Computer Science, Information Technology, Engineering, or a related field. CertificationsPreferred Certifications:Any certification in a public cloud platform(Google Cloud, AWS, Azure) is required with a focus on foundational or intermediate level credentials being acceptable.

Any monitoring and alerting tools equivalent certification

Any certification or equivalent knowledge of IT service management.Internal RelationshipsSCRUM TeamsPurpose of Interaction: Collaboration on technical requirements, code reviews, and sprint planning.Frequency: Daily stand-ups, bi-weekly sprint planning and reviews, and as needed for specific technical discussions.IT Teams, Platform Team, and e

Com Operations TeamPurpose of Interaction: Ensuring successful deployment, monitoring, and maintenance of applications. Frequency: Weekly coordination meetings, daily operational check-ins, and as needed for deployment schedules and incident management. External RelationshipsManaged Support ProvidersPurpose of Interaction: Perform regular daily, weekly, and monthly meetings with the Managed Service provider to ensure service quality, address issues, and align strategic goals.

Frequency: Daily operational check-ins, weekly status meetings, and monthly reviews. Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

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