Technical Support Representative

2 weeks ago

Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time ₱900,000 - ₱1,200,000 per year

Position Title: CSR (Dayshift - AU Telco)

Work Location: Alabang

Work Setup: Onsite

Work Schedule: Day Shift (6:00 AM - 3:00 PM Manila time)

Qualifications

-Bachelor's degree in Project Management, Telecommunications, Business, or a related field

-Minimum 6 to 12 months experience in telco project coordination or service delivery with Australian companies

-Proficiency in for project workflow and task management

-Experience with Halo PSA and Zoho CRM preferred

-Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage

-Exceptional organizational skills and attention to detail

-Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams

-Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment

-Proven problem-solving abilities and a proactive mindset

Job Summary/Description

The role assists in managing the end-to-end delivery of telecommunications services for AU Telco clients. Responsible for coordinating between internal teams, vendors, and clients, maintaining project documentation, monitoring timelines, and ensuring compliance with SLAs.

Responsibilities/Duties

-Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion

-Use to track project timelines, allocate tasks, monitor progress, and ensure accountability

-Manage project communications and documentation using Halo PSA and other internal systems

-Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements

-Maintain accurate data in Zoho CRM for real-time project visibility and smooth handover between teams

-Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies

-Prepare and distribute project status updates, reports, and meeting summaries

-Assist the Project Manager in maintaining project compliance with internal standards and client SLAs

-Support administrative duties including scheduling, documentation control, and stakeholder follow-ups

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