CPS Learning Admin Junior Specialist

2 days ago

Manila One Ayala Tower, Philippines ING Full time ₱1,200,000 - ₱2,400,000 per year

This role is primarily accountable in managing and resolving employee & external requests and queries related to learning programs via variety of channels (ServiceNow, email, and outbound call) within the defined service standards.

If you are good at:

  • Promptly and accurately handle training-related requests or inquiries at initial point of contract
  • Identify and coordinate exceptions, provide recommendation and triage to appropriate resources or groups
  • Proactively take part in building a collaborative team and good client working relationships
  • Deliver excellent customer experience and quality service
  • Keep current with HR policies, procedures, programs, and systems related to learning and development
  • Meet accuracy and service excellence SLAs and metrics
  • Liase with learning academies and/or local people services to resolve employee concerns, if necessary

If you are:

  • College graduate
  • 1-2 years of prior learning background, with experience in learning administration, end-to-end training coordination and logistics (including, but not limited to, scheduling of multiple sessions, program communications, inquiry management, vendor coordination, etc.)
  • Customer service skills and background (with HR background is a plus)
  • Ability to build positive relationship at work and with customers
  • Able to represent the ING core values and way of working
  • Commitment to achieving high levels of service excellence and able to work independently or within a team or under minimal supervision
  • Ability to analyze processes and come up with process improvements, whether big or small
  • Excellent communication skills (verbal and written) in English
  • Analytical and problem-solving skills
  • Good knowledge on customer service best practices, concepts, and procedures
  • Highly organized and able to prioritize in a fast-paced and multi-tasking environment
  • High attention to details 
  • Resourceful
  • Working knowledge on the use of Service Now and Workday is a plus

If you can:

  • Manage highly confidential information in a professional manner
  • Ability to deal with various customers in terms of rank and behavior.
  • Able to deliver difficult messages
  • Able to carry out confidence during uncertainties / unfamiliar expectations
  • Good time management to handle fast paced, multi-tasking and number driven work environment
  • Quick to adapt and learn while meeting service delivery expectations

If you'd like to work with:

  • ING Employees
  • ING Stakeholders Global

If you want to:

  • work in Ayala, Makati, the country's economic center
  • enjoy competitive compensation and allowances
  • be part of one of the most innovative and exciting digital bank in the world
  • be part of a diverse, creative, and energized team

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