Wave 2- IT Park Cebu

2 weeks ago


Cebu City, Central Visayas, Philippines MM ROYALECARE MARKETING SERVICES INC Full time ₱200,000 - ₱400,000 per year

What you'll be doing

  1. Answering incoming calls from customers and addressing their queries or concerns in a friendly and professional manner
  2. Actively listening to customers, understanding their needs, and providing tailored solutions
  3. Maintaining detailed records of customer interactions and updating customer information in our systems
  4. Escalating complex issues to the appropriate team or supervisor when necessary
  5. Adhering to company policies and procedures to ensure consistent and compliant customer service
  6. Continuously learning about our products and services to enhance your knowledge and provide better support

What we're looking for

  1. Previous experience in a customer service or call centre role, preferably within the same industry
  2. Excellent communication skills, both verbal and written, with the ability to clearly explain complex information
  3. Strong problem-solving and decision-making abilities to address customer inquiries effectively
  4. Empathy, patience, and a genuine desire to provide exceptional customer service
  5. Familiarity with using customer relationship management (CRM) systems and other relevant software
  6. Flexibility to work in a fast-paced environment and adapt to changing priorities

If you're eager to join a dynamic and customer-centric team, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button below to submit your application.


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