Electronic Health Record

Company Overview:

We are a company built on trust and loyalty. MBVA 24/7 started in 2018 and has continuously fostered skilled and talented Virtual Assistants for many clients. Our team of virtual assistants provides services all over the US, and we sure won't be stopping there Our main office is located in Arizona and Manila. We have a legion of virtual assistants all over the Philippines who work directly with our clients.

Our clientele ranges from doctors' offices to publishing companies. We make sure that our Virtual Assistants get all the training they need for a seamless partnership with our clients. MBVA 24/7 is committed to providing only the best to our partners.

We are here for you. Our purpose is to help you succeed in the medical and business virtual world, and we won't stop until you get there

Position Overview:

We are seeking a highly skilled and detail-oriented EHR System Administrator to oversee, manage, and optimize our AthenaOne Health SaaS-based Electronic Health Record (EHR) system. The administrator will serve as the primary point of contact for system configuration, user management, troubleshooting, and vendor coordination, ensuring that the platform operates efficiently, securely, and in compliance with healthcare regulations. This role is critical to supporting clinical, operational, and administrative teams in leveraging AthenaOne to deliver quality patient care.

Job Responsibilities:

· Manage day-to-day operations of the AthenaOne EHR system.

· Configure system settings, templates, workflows, and user permissions to meet organizational needs.

· Maintain system documentation, including configurations, policies, and procedures.

· Create, modify, and deactivate user accounts and roles.

· Provide tier-2/3 support for end-users, resolving complex technical or workflow issues.

· Develop and deliver user training, guides, and best practices to improve adoption and efficiency

· Monitor system performance, availability, and security.

· Coordinate and test software updates, patches, and new feature releases from AthenaHealth.

· Work closely with AthenaHealth support to escalate and resolve issues.

· Ensure system compliance with HIPAA, HITECH, and other healthcare IT regulations.

· Manage audit logs, system access controls, and security monitoring.

· Conduct periodic risk assessments and contribute to security improvement initiatives.

· Support data extraction, reporting, and analytics needs for clinical and administrative teams.

· Develop custom reports and dashboards within AthenaOne or related tools.

· Ensure data integrity, accuracy, and availability for regulatory reporting and decision-making.

· Act as the primary liaison with AthenaHealth support and technical teams.

· Collaborate with clinical and administrative leaders to align system functionality with organizational goals.

· Participate in EHR optimization projects and strategic planning.

Job Qualifications:

· Bachelor's degree in Information Systems, Health Informatics, Computer Science, or a relatedfield (or equivalent experience).

· 3+ years of experience administering EHR systems, preferably AthenaOne.

· Strong understanding of healthcare workflows, clinical documentation, billing, and compliance

requirements.

· Proficiency with EHR configuration, security, and reporting tools.

· Knowledge of HIPAA, HITECH, and healthcare IT compliance standards.

· Excellent problem-solving, communication, and customer service skills.

· Ability to train and support end-users with varying levels of technical expertise.

· Experience with data analysis and reporting (SQL, Excel, BI tools a plus)

· Previous hands-on experience with AthenaOne system administration

· Certification in healthcare IT (e.g., CPHIMS, CAHIMS, or equivalent)

· Familiarity with HL7, FHIR, or other healthcare interoperability standards

· Experience working in clinical environments or supporting providers directly

· Full-time position with occasional on-call support for critical issues.

· Must have Australian work authorisation to be eligible for this position.

Hardware and Software Requirements:

Hardware:

· AMD Ryzen 3 3200G APU or Intel Core i5 (at least 7th gen) Intel CPU

· 16GB DDR4 RAM

· gb SSD

· Jabra Biz 1100 / Logitech H390 or similar Noise-canceling Headset

· 1 – 2 Monitors (at least 21in)

· 1080p HD Webcam

· Internet Speed: 50mbps (Fiber/DSL) LTE not accepted

Software:

· Genuine Windows 10 Licensed Computer

· Microsoft Office Suite