Risk Compliance Consultant, Program Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking a Risk Compliance Consultant to oversee compliance case management for merchants and Third Party Agents (TPAs) and also serve as the subject matter expert (SME) in their area of focus. The candidate will proactively identify opportunities for improvement, and drive program enhancements in partnership with regional colleagues. The ideal candidate is someone with initiative, curiosity, and a passion for improving programs. This role will support and drive our Account Information Security (AIS) program, a core component of ecosystem security within Visa's Payment Ecosystem and Control (PERC) team

 

Visa's Account Information Security (AIS) program helps protect the global payment ecosystem by ensuring merchants and Third Party Agents (TPAs) meet applicable data security requirements such as those outlined in the Payment Card Industry Data Security Standard (PCI DSS).

 

The role focuses on compliance operations including case tracking, policy application, and effective communication with issuing/acquiring banks and service providers. You will manage and progress compliance cases, ensure policy requirements are applied consistently, and act as the business lead for program tools. This includes gathering and drafting business requirements, collaborating with regional teams, and working with technology partners to improve systems that support the program.

 

This role requires some technical compliance expertise and strong communication skills, supporting U.S. hours to ensure effective collaboration and client engagement.

 

Key Responsibilities

Program & SME Development

• Serve as lead for AIS Merchant and TPA programs in North America region with Global functions.

• Develop deeper subject matter expertise on program requirements, processes, and enforcement.

• Champion program improvements and contribute to global policy and process enhancements.

• Represent Visa as an SME in internal and external forums to share program insights.

Compliance Case Lifecycle Management

• Manage compliance cases from opening through resolution, ensuring deadlines and program requirements are met.

• Review merchant and TPA compliance documentation for completeness and alignment with program requirements.

• Recommend appropriate enforcement actions and prepare decision-ready summaries for leadership on escalations.

Global Collaboration & Technology Business Ownership

• Serve as the business lead for program tools and systems, working with Visa Technology teams to enhance usability and functionality.

• Gather and draft business requirements in collaboration with regional AIS teams.

• Ensure tools support operational needs, accurate data tracking, and improved compliance outcomes.

Audit, Evidence & Data Integrity

• Coordinate client portfolio audits, including evidence collection and follow-ups.

• Maintain accurate records in compliance tracking systems and reconcile data across sources.

Stakeholder Communication

• Draft clear, actionable client communications outlining compliance obligations, timelines, and consequences.

• Lead monthly portfolio review calls with top acquiring clients with the largest portfolios and highest compliance impact.

• Communicate compliance requirements, deadlines, and case updates clearly and professionally in both written and verbal formats to internal teams and external clients.

• Build strong relationships with acquiring banks, merchants, and service providers to support compliance goals.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

• Bachelor's degree or equivalent professional experience.
• Ability to work a schedule aligned to U.S. business hours to ensure real-time collaboration with clients and global teams
• 8+ years preferred in compliance program administration, case management, or risk oversight in financial services, payments, or related industries.
• Strong organizational skills with the ability to manage multiple cases and deadlines.
• Excellent written and verbal communication skills for both internal and external audiences.
• Experience with compliance tracking systems, reporting tools, and data reconciliation.

Preferred

• Familiarity with PCI DSS principles or payment industry compliance programs (not required to be a technical auditor).
• Experience in merchant acquiring, third party oversight, or similar regulatory/compliance functions.
• Experience working with technology teams to define requirements and deliver enhancements.
• Prior experience in an enforcement or compliance focused role, either in the financial industry or PCI area of focus (ex. QSA)

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.