Xplan Support Desk

1 day ago

Cebu City, Central Visayas, Philippines Collective Outsourcing, Inc. Full time A$90,000 - A$120,000 per year

We are searching for an Xplan Support Desk expert from the Philippines.

In this role you will gain:

  • Experience communicating with Xplan users of one of Australia's largest dealer groups.
  • Excellent salary package, well above industry standards.
  • Ongoing education via Kaplan.
  • Career pathways.

You will be responsible for the following:

The primary responsibility of the role will be to support activities relating to help queries from advisers and support staff relating to technology solutions, with a focus in Xplan. Advice Technology is managed and executed within a high-quality service-focused environment.

You must possess:

  • Min 2 years experience with Xplan software. This would suit an FP Admin or Paraplanner looking to explore back-end support for Xplan users.
  • Excellent communication skills.
  • A proactive approach.
  • Ability and willingness to learn and apply new skills as required.
  • Excellent problem solving and analytical skills

Time and Work Management

  • Consistently meets deadlines.
  • Assists with urgent work as requested in a prompt manner which maybe outside standard hours.
  • Keeps Manager up to date with progress.
  • Demonstrates good time management skills.
  • An understand that you need to be accessible at any time to attend to urgent business matters.
  • Prioritises tasks to meet expectations, and gets things done (and done well).

Note this is an on-site role.

In our company, you will receive ongoing staff benefits. Our team is growing and you will be a valued member of a hardworking, fun team of people

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