Sales Operations

Brief Job Description:
This position is a training ground to have the coordinator become very familiar with all aspects of the Vertiv sales organization, internal and external. The Order Coordinator provides Sales support by overseeing significant sales order volume (~15M annually) with Resellers, National VAR's, direct end-users, and OEM accounts from the time of Purchase Order receipt through shipment of product in North America.
The coordinator must maintain balance between corporate policy/procedures and customers' needs. It includes providing an exceptional level of customer service to all Vertiv Sales Representatives and Vertiv Direct Offices (FDOs) in North America region.

Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Functional Expertise: Review and approve or decline Project Registration tickets from Imparter PRM and map the information on Oracle Sales Cloud. Project Registrations tickets are reviewed and completely mapped to Oracle sales cloud within 4hrs. Should review at least 90% of the deal registration tickets that came on or before 4PM EST 

• Customer Commitment: Associate is responsible for answering inbound calls received from Resellers and Vertiv internal regarding the registration they processed. Calls and emails should be answered on a timely manner according to our service level agreement. 
• Internal Communication: Effectively communicate updates from emails, calls and meeting to the team. Should actively participate on team meetings.
• Team Support and Development: Serves as back-up for other associate or next level with similar function for business continuity. Support Back-up and participate on team initiatives.

Qualifications:
Required/ Minimum Qualifications:

•    Bachelor's Degree of any 4-year course

•    1-year experience with Customer service environment is a plus

•    Customer Focus

•    Action Oriented

•    High Attention to Detail

•    Good Communication Skills

•    Highly Organized with ability to multitask

Additional / Preferred Qualifications:

•    N/A
    
Physical & Environmental Requirements:
To be used majorly for manufacturing jobs.

•    N/A

Time Travel Needed:

•    N/A

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:  Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES 
Customer Focus 
Operational Excellence 
High-Performance Culture 
Innovation 
Financial Strength

OUR BEHAVIORS 
Own It 
Act With Urgency 
Foster a Customer-First Mindset 
Think Big and Execute 
Lead by Example 
Drive Continuous Improvement 
Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to If you are interested in applying or learning more about this role, please visit the company's career page located on

Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.