Retail Store Supervisor

2 hours ago

Laoag, Ilocos, Philippines SM Investments Corporation Full time ₱30,000 - ₱60,000 per year

Responsible for assisting the Store Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.

Key Accountabilities

1. Sales Achievement Plan

  • Meet and exceed the company's sales goals and service standards on a consistent basis.
  • Create additional sales opportunities by promoting and suggesting other appropriate items.
  • Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company's objectives.
  • Adhere to policies/standards to achieve the sales targets.

2. Customer Engagement

  • Ensure high levels of customers' satisfaction through excellent service.
  • Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.

3. Store Operations

  • Consistently follow and abide by the company's established registers and cash handling policies and procedures.
  • Actively participate and support the company's safety and security standards at all times.
  • Assist in meeting the company's brand image and housekeeping standards.
  • Ensure promotions are accurate and in tune with company's standards.
  • Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.

4. Merchandise and Stock Management

  • Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
  • Maintain inventory and ensure items are in stock.
  • Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.

5. People Management

  • Organize and distribute staff schedules.Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
  • Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.
  • Keep himself abreast of requirements and expectations and ensure dissemination to subordinates through open and constant communication.

6. Treasury

  • In the absence of a Treasury Assistant, act as custodian of petty cash fund and all other funds maintained by the branch.

7. Perform other functions that may be assigned.

Qualifications

  • Graduate of a Bachelor's/College Degree
  • With 2–3 years of supervisory experience
  • Experience in the retail industry is an advantage

Job Type: Full-time

Education:

  • Bachelor's (Required)

Experience:

  • Supervising: 3 years (Required)
  • People Management: 3 years (Required)
  • Store Operation: 3 years (Required)

Work Location: In person

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